seats

This isn’t really a flight from hell per se, but led to an amusing incident.

It stated when my wife and I recently returned from a trip to Europe on a US Airways flight from Rome – Charlotte, NC. It was a crowded flight, with few or no free seats. We get there, find a younger lady in my wife’s window seat. I like the aisle for easy restroom access, my wife likes the window seat for comfort and viewing. So we’re pretty good flying companions.

Anyway, this woman is tall, but not super tall. Maybe 6 feet. She was slightly irritated with having to move, my wife could tell. Me: clueless. But I did catch the next part. She says to my wife: “Hon, I’m REALLY tall so could you let me know if you’re gonna put your seat back?” Sez me little wifey: “Sure, no problem!” So after half an hour or so after we get settled, my wife turns around and says “I’m going to go ahead and put my seat back just to let you know.” The woman says “WHATEVER!…grumble grumble” all pissed-off like.

So my wife just decides right there that it’s ON, and she’s gonna spend the maximum time with her seat back as far as it will go. Not only that, she’s not going to tell this woman shit, just does it – forcefully – whenever she feels like it. The tall woman and her seat partner, an older woman, give us the fish-eye the whole time, make rude comments, “accidentally” bump our seats etc. They had the FA ask me to raise my seat back during meal times. OK no problem… but why is it only a problem with MY seat back and everybody else on the plane puts their chairs where they want? Even when we steal a kiss, those biznatches found it necessary to comment. But mostly I am clueless; my wife picks up on all this hostility.

Finally we land, and this woman is still going on and on about how the seats go back too far, and how can people be allowed to put them back so far, etc. etc. Wrong thing to say… finally my wife has had enough. She says “You know, if you’re not comfortable you can go first class. For 10 hours I’ve heard you complain and I’ve heard enough from you.” The tall one weakly replies something about people being inconsiderate. My wifey then says “Oh yeah, you’re real considerate bumping our seats and talking behind us like you did. I paid for my seat just like you! Don’t complain to me, complain to the airline!” Me and the rest of the folks are being entertained by the scene; I say nothing except to point out that I’m over 6 feet tall and I don’t expect special treatment from those in front of me. So it continued to escalate with my wife doing most of the talking and not-quite-yelling until the woman starts laughing nervously and my wife calling her a crazy bitch as we started to exit the aircraft.

Part of this might have been racial hostility or stereotyping; my wifey is Chinese and mostly pretty quiet, in public anyway! Maybe the woman thought she could punk her and my wife wouldn’t defend herself. How wrong she was! It was interesting that none of the FAs arrived on the scene to try to defuse the situation. Maybe they were just busy, or maybe like the rest of the passengers they were enjoying the cat fight! Just one more reason I love my little wifey! She’s a tough little bitch!

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It was January 2004 and I had just boarded an Emirates flight from Dubai to Düsseldorf to visit my family in Germany. I am not a happy flyer and hate watching take-offs, so I always ask for an aisle seat. On this flight I was seated in the aisle seat on the left side of the middle row in the back of the plane, surrounded by a German group of young business people. They asked me if I would like to switch seats so that they could all sit together, even offering me a window seat. I politely said no thanks, but I don’t do window seats for these and those reasons, and I specially requested an aisle one; they accepted my explanation without further ado.

Upon taxiing to the runway, the captain announced that we would experience turbulence when crossing Iran, but nothing too serious. So we took off and while climbing into the skies above the Gulf and reaching Iran we were served breakfast – something more than one person would regret later!

Now, I am one of those people who can’t take any movement without turning green in seconds and puking my guts out, so I had taken a travel-sickness pill which always has a nice kiss-my-bootie effect and keeps my nervousness under wraps (especially when combined with a small bottle of red wine and cabin pressure, though it was much too early for booze). My direct seat neighbour was a guy from that business group, a Palestinian, who I rather quickly fell into discussion with, including about the conflicts between his people and Israel. I was especially interested since I once dated someone from Palestine years back.

With this rather interesting talk time flew until all of a sudden we hit the first rough spot. In the beginning it was just some normal rocking and slight shaking, nobody cared, talking continued, as did service. This, however, changed very quickly when the rocking and shaking became harder and harder and the plane really swayed from side to side and went up and down. People were ordered to their seats and to buckle up and it got much more quiet.

My seat neighbour turned slightly whitish, telling me he isn’t the most courageous person. He said he doesn’t mind flying when it’s calm, but as the turbulence was getting worse and worse he was getting really nervous. I tried to calm him by telling him things a friend (a FA with Emirates) had told me and what I had read in a book and it did seem to help for a while. Until we hit rock bottom, that is.

All of a sudden the hard rocking turned to severe uplifts and downfalls, the plane plummeted a few hundred metres and lifted up again, the wings swayed up and down, and the plane swerved from side to side. People started to gasp and scream with each plummet, children cried, and the captain announced via intercom that the service should stop and the FAs must sit down immediately, which they did in a breeze.

It had become totally quiet, the only noise was the screams when we hit another air pocket and fell down like a rock. My seat neighbour had grasped the back of the seat in front of him with both hands which were chalk white. I was mysteriously calm, which was definitely due to the little pill I had taken before the flight and all the info about how planes function and so on that I had soaked up. The worse it got, the more relaxed I was.

Not so well though was a young Indian woman in front of me. She started throwing up when the turbulence got worse, and every so often her husband, whose turban I could see bobbing up and down with the movement of the plane, went and disposed of a bag of sickie, returning with a fresh one. The poor woman! I considered offering her a pill but knew it would be useless, as it would come out right away. Still I asked the man if he would like one for his wife, quickly explaining what it does as he clearly had never heard of something like a travel sickness pill before. He accepted my offer and, when the plane hit a slightly quieter patch, his wife quickly swallowed the pill and things went much easier for her once the plane went downwards again, this time with even harder plummets and more swaying.

This whole ordeal lasted from somewhere over Iran, and all across Turkey and the Black Sea, but once we reached Romania/Bulgaria it became totally calm again. Service, which had stalled for 3 hours, picked up again and shortly afterwards chatter filled the cabin again. The only thing left from the heavy turbulence was that we had climbed higher and higher to get out of it as much as possible, so descending started at Nürnberg  instead of Frankfurt.

We landed smoothly in Düsseldorf and I bid farewell to my friendly seat neighbour and the Indian couple. To this day I sometimes think of this flight and how the cabin crew rushed to their seats – you know it is getting rough when service is stopped and the FAs are asked to buckle up.

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It was the first vacation for several years and we really looked forward to it. Our holiday, such as it was, started on the 9th of September at Gatwick Airport where, on arrival, my wife was subject to a fall on the entry escalator. The escalator had a direction sign for EasyJet departures but none for lifts? She sustained an excruciating chest complaint that was caused by falling and trying to pull herself up with one hand whilst her hand luggage was pulling her in the opposite direction. Such was the onslaught of people trying to pass on the escalator that she sustained a push. That left her unable to breath for a considerable time and unable to walk without assistance because she had stretched her rib cage.

We had arrived in good time for the book-in; in fact we were there just after 3am for the 5.50am flight to Thessaloniki. However, the amount of people who pushed and complained on the escalator while she was trying to reestablish an upright position was unbelievable. There was a rush, for what I don’t know, but everyone was directed up this escalator. At the top was even more confusion as there was no sign of which direction to take, but the crowd gave us little choice. I had my wife on one arm with two small hand baggage wheelies and another bag to go into checked baggage.

On entering with the crowd in the hall we were confused as to where we should book in. On the left hand side there were a great number of desks stating, “ALL EASYJET FLIGHT BOOKINGS.” It was solid with masses of people who seem just as confused as us. On the right hand side there were again other groups going round in a spiral direction, also pushing towards EasyJet bookings. I enquired with several different families waiting in line where they were going and the answer was Helkidiki (Hal`kidiki), but none had any idea where that was. I am fortunate to be able to speak a little Greek and knew that this was the correct place for us to book in.

The staff at the desk were very sympathetic and my wife managed to get transportation to the aircraft. It was really touch and go. She refused medical attention because we had waited with such eagerness to get the holiday, the first for several years, and getting a medic would mean losing the flight. I can’t believe how far it is to walk from the departure lounge to the aircraft.

We then endured the trying-to-sit-together position and surviving all of the misery of getting on the flight. EasyJet kept us sitting in the plane for over an hour at the departure gate!!!! It was intolerable. The flight – already a three hour endurance test in a cramped position – now became four hours. I had a middle seat position where the seat in front was unable to stay upright, the large person in the seat seemed unaware that (despite my requests) this was not the norm. I had to endure the whole journey in a crouched position unable to use the tray at feeding time, and turning a page of our purchased newspaper was very difficult. On arrival to Macedonia Airport we succeeded to get help to the airport bus, through passport control, and my waiting car.

The first week was very difficult; my wife developed a breathing condition from the fall and found it hard to leave our hotel room. We decided to call it a day on the 15th of September after only six days and return home to Gatwick. I had with me my mobile phone and also the use of a mainline telephone in the village where we were staying where I purchased several phone cards. The phone numbers given out to me by EasyJet staff and customer service were confirmed to be correct by e-mail before I left U.K., e.g. 0044 825200xxxx and customer experience team 0044 0871244xxxx.

After three days and nights I tried to get some attention via the Greek Internet Café,  but the local one consisted of mostly games, and since I was the only customer, closed down later that day for the winter season. I spent £25 on phone calls and another £12 on my mobile direct to CUSTOMER SERVICE. I was on the telephone every day and night, but this number given out is not available!!

I have all the records of my mobile calls showing how many times I tried to make contact, and in frustration how many variations of the number I tried. It was only through direct contact with Ireland, another £6, I was able to understand that the only seats available were on the flight the day after my own normal return.

Surely in this day and age it is not so unexpected to believe that every aircraft keeps a least two seats for emergencies where people must return? I contacted EasyJet and received neither help or sympathy, and yes you’ve guessed it, I have also written to the Chief Executive, who ignores our communications.

Signed – Ron

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Travelling alone most of the time, I make sure to always get a window seat even for long haul flights. I do not need to go the bathroom often and I always make sure to go whenever the people next to me go. Also, I find the window a good place to lean on when I happen to sit beside someone whose person spills onto my space. If I was on the aisle seat, that would mean I will be bumped by the food cart and passing people while I sleep. So it has always been a window seat for me. Thankfully, since the dawn of online check-in, getting a window seat has been easier.

Anyway, I was on this BA flight on my way back to LHR. When I saw my seat, there was a big lady sitting in it “sleeping.” Sitting in the aisle seat was her companion, a big man. The man was smiling at me when I indicated that the lady was sitting in my seat. He asked if I would mind sitting in the middle seat instead since she was already “sleeping.” I said, yes I do mind. He just shrugged.

When I am in such a situation, I always just call on the flight attendant to help me sort it out. As per usual, I showed the flight attendant my boarding ticket and explained the problem. He then proceeded to wake up the “sleeping” lady, and explained to her that she needed to transfer to her seat. She complained loudly that she was already comfortably seated (her words) and would the passenger (me) just sit in her seat. The attendant didn’t even ask me, proceeding to explain that no, she had to transfer and that I am entitled to get the window seat.

She very reluctantly stood up with “words” and gave me my seat. And she cursed all throughout the flight. Of course, since she was a big lady, she spilled onto my space. But I just kept quiet and leaned on the window so that there would be no more tension.

Then came the meals. While the rest of us were finishing our meals, she conferred with her companion about something. And I was thinking, “What is it this time?” She called the flight attendant and asked for 2 more meals because their meals weren’t enough.

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