Delay/Cancellation Stories

On a recent flight from Spain to Sweden via Finland flying Finnair, I got a taste of an all too common experience of extremely bad service and a meltdown in service. Airline delays and cancellations of flights happen. It should be a front and center part of the business to deal smoothly with this, but […]

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I purchased a round trip ticket one month in advance to Seattle from New Orleans. The original purchase had the plane scheduled to arrive in Seattle on a late Thursday night. This was because I wanted to spend one day in Seattle prior to catching a separate flight from Seattle to Japan that was due […]

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May 21, 2016. American Airlines flight 2568 from DFW to Charlotte was overbooked by one seat. They offered a $300 voucher to take a flight departing one hour later. I (and many others) would later deeply regret not taking that offer.

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A few summers ago my family decided to go on a road trip through America starting in Denver. I was living in London at the time and the rest of my family were in Dubai. We therefore made arrangements to meet in Denver.

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My wife and I recently flew SCE to PHL to SJU (and back) for a vacation in Puerto Rico. We made it there and back, but US Airways didn’t make it easy.

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Here we go with the terrible travel trip. Thursday 5AM: Wake up to pack. 8AM: Arrive at airport. 10AM: Flight to Philly is delayed due to weather. One hour. (That’s fine, I can accept this.) 11AM: Flight is cancelled due to plane not being able to turn left. (Swear on my soul.)

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British Airlines came highly recommended by friends so I bought a ticket round trip from New York to Madrid. All owned by the same corporation, the first leg of the flight was on American, my return will be on Iberia.

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I’m on the train home at 2:30 am, writing this. I should have been asleep in bed at my parent’s house in Maine. I was booked to take a JetBlue 5:34 flight from JFK – Portland, Maine today. I had called JetBlue earlier about switching to an afternoon flight due to the threat of storms, […]

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Thursday, April 24th, 2014. My daughter, who just graduated from college, and my wife were at Logan Airport in Boston for our long planned and awaited trip to Bermuda on JetBlue. The plane was right there in sight at the gate, fueled and ready to go.

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Last year we went to Rome for a week for my 30th birthday and brought our then 2-year-old. The flight there was no problem other than our stroller getting lost (but it was a cheap umbrella stroller so I wasn’t too put out). I’d actually flown with him several times before that and had learned […]

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OK – Newark Airport seems to be undergoing much needed construction – perhaps the best kept secret of all. That does not excuse JetBlue for constantly delaying flights for hours on end, leaving customers to sit for hours with no information other than the constant e-mail, text and on-screen updates – 9:45 delayed – expected […]

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It is Spring Break 2013, and I am flying from YVR (Vancouver, Canada) to LAX (Los Angeles, California) with my high school band to go to a major music festival. The first problem is that all 100 students arrived at 5:30 am and had lined up waiting to be checked in. I arrived at 6:00 when […]

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