From the category archives:

Odds & Ends Stories

I was flying from SFO to Delhi (India) during February on a quarterly business trip. From SFO to Newark (EWR) it was United, and then Continental to Delhi (approx 14 hours non-stop). My flight is fully confirmed all the way and I am looking forward to the ordeal armed with a laptop and a book. The whole trip started on a pretty bad note; they tell me that I will get the EWR/Delhi boarding pass at the Continental “gate.” I should have just gone home; Bangalore could wait.

We all got in the plane and the pilot announced that a video monitor is not working. Then they went looking for a part somewhere in the airport. Replacement was done and things still didn’t work. It was already getting late and my four hour margin at Newark (EWR) was quickly shrinking. In reality I shouldn’t have bothered given what was coming next, but I did. We all got out of the plane looking for an alternative route to Newark (there were none). But then suddenly the problem was fixed and soon we are in the air headed to EWR from SFO.

We land in Newark. By this time I have found a wonderful Verizon lady headed to Delhi on the same flight. We all make our way to the gate where the Continental flight will leave with about 45 minutes to spare. I ask for my boarding pass and there is none to be had. The flight is overbooked. Lots of people are milling around and it is nearly 10 pm. Apparently some other international flights were canceled and everyone is booked to India on this single plane. It is as complete pandemonium as I have seen in a US airport.

An hour goes by and the plane is full. Now they look at overbooked people. There is no logic to who they ask to board; there is no list or priority order at all. All of a sudden the key “guy” (I know his name but will omit here) asks me to board. I am half the way in, and then he changed his mind to let someone else go. Then someone else was a family with a kid, so I didn’t really get upset but the whole process was frustrating.

Finally, the “key guy” said you come back tomorrow and we will have a place for you. There were several people in the same situation. We all said fine, and were given hotel/food vouchers and about $1000 (or lower) which was OK. Frustrating, but these things happen. Next flight is after 24 hours.

An hour later and we are in a hotel with cake for dinner (very late for food, everything is closed). At least I had made a couple of friends by then.

Next day we all visit Times Square courtesy of Continental. We are dutifully back at Continental’s counter at 6 pm for our “boarding passes.” Guess what - there are none to be had. The “key guy” is missing; customer service can not find him. There are no “reserved boarding passes.” We are back with the crowd just like the day before.

Again, the same drama plays but it is only $400 this time. I decline; going to Times Square again is not fun. And my yesterday’s clothes are in a bag and I now have brand new clothes thanks to Continental. They are now feeding, clothing and providing me shelter with some spend money. Perhaps some aggravation is worth it.

I see many passengers being visibly upset; maybe that is why the “key guy” does not appear. Life is too hard for him. I wonder how Continental expects to be in international business given the high standards set by multiple Asian airlines, including carriers like Jet Airways from India, a country which is not exactly known for its high standards of customer service.

Meanwhile I am deciding whether to head back to SFO some $600 richer or take the $400 and wait another day. I did get a seat on the plane but… never again.

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That this happened 20 years ago is immaterial – the lesson’s the same.  I was checking in with my wife for a flight to Europe from LAX.  As we were visiting a company office, I had a box of samples with me as excess baggage that would be paid by the company credit card.  We did curbside check-in and explained that the charge for the box would be paid by company credit card.  The porter checked us in, took the box, my credit card and our tickets and said he’d take care of it inside.  He came back and directed me to the first agent who had my card, the excess baggage bill and my tickets.  For all this service he got a good tip!  As it turned out he should have given me one.

We went to the agent and got the card, got the excess baggage and the bad news: “I don’t have your tickets, the porter has them.”  Out to the porter, he mumbled something like “Mr. John Jones, come with me.”  We went downstairs and he looked around and then disappeared. Evidently he didn’t see, or didn’t recognize, Mr. Jones.  Back upstairs to the agent who wouldn’t look me in the eye as he poked his computer and mumbled “We can’t do anything up here, go downstairs.”  After another trip downstairs I was getting just a little hostile.  I demanded the manager only to be told “He’s not available.”  As our departure time was getting close I was getting frantic.  Finally someone pointed out a harassed looking man. When I approached him, with one look at my expression, he said “Oh, oh.”  I told him the story – that his stupid porter had given my tickets to someone else.  He got on a computer, printed out boarding passes and we got on the plane. 

We got off the plane in Newark. I don’t recall if it was a plane change or a layover, but they wouldn’t let us back on the plane, and in the manner of airline people all over the world wouldn’t tell us why.  After everyone got on the plane they let us on, of course with no explanation or apology.  Just before landing my name was called.  An organized passenger, checking his paperwork, discovered both his tickets and our tickets.  That was good because it eliminated the problem of getting tickets for the return flight.

Lessons learned: 1) Don’t give up the actual tickets too easily.  2) When you get to the top guy (not easy to do),  it’s amazing what they can do on a computer terminal.

- Richard S, Shoreline, WA

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I’ll say it right away: This one’s my fault.

First, some background: I’m an American studying on exchange for a year at a Dutch university. I’d managed to arrange my classes such that I could leave the beginning of December and return in March. I’m a Floridian, see, and I decided that this time I was going to be the one who comes down to Florida from up north to spend the winter. Amusingly, it snowed the day after and the day before I arrived, but I have never seen snow in the Netherlands. And that was the goal.

About a month before classes would start, I started looking for a ticket online. I should have done it sooner, but I didn’t. I saw an ad for airfare.com, and a lot of their flights seemed really cheap. I saw that my connection would be in DC and I jumped on what seemed to be a great offer.

Afterwards, they sent me info stating that I’d have to change airports as I would be flying to Reagan National from home, and then from Dulles to Amsterdam. They also sent me an email asking for copies of my credit card and passport. Hell no, I thought. I jumped on Google, like I should have before buying tickets, and saw loads of people complaining about the quality of service – not to mention the more important matter, which is the likelihood of actually getting on a plane and flying somewhere.

I contacted the airlines (one leg was US Airways and one was AA, I think) and talked to both about my tickets, they both confirmed I was in their computer systems. I booked seats no problem. They insisted that because I’d bought the ticket all at once I would not have to pay for my baggage when I went from Reagan to check in again at Dulles. I don’t really know why I believed them.

As weeks went by I periodically worried about my tickets and whether I’d have a seat, so I’d call the airlines here and there to confirm everything was okay. I called airfare.com’s office and they said I was okay. I didn’t mention the creepy form about the credit card specifically, but I did ask whether they had all the information they needed. Guy on the phone said yes.

As the day of the flight approached I felt pretty comfortable. I figured I’d done everything I could about a bad situation.

I was annoyed when I woke up the day of the flight with a terrible sinus headache, my throat on fire, and my nose dripping. I took some DayQuil, blew my nose and got ready for what would be a long day.

The flight was no problem, I got my tickets and everything. Flew into Reagan, got my bag quick – first one out! – and left. I took a cab from Reagan to Dulles, where I was surprised to be told I would have to pay to check my bags in. I tried arguing, a supervisor came over. He told me there was nothing he could do and told me that it was best to take it up with the airline about a refund. Fair enough, so I paid my fifty bucks and checked my bags.

I sat for my 5-hour layover. Eventually I got on the plane. I’d planned to drink a little whiskey and relax, but when I got on I just felt miserable. So I blew my nose and sat quietly, watching the in-flight movies. Eventually I landed, about 24 hours after I’d gotten to my original airport. I went to my apartment and fell asleep first thing.

The flight itself was pretty miserable, and the worry leading up to the flight wasn’t so great either, but as a poor college student I was just doing what I could with my limited financial resources. In spite of the $100 between the taxi and checking my bags in again, I still spent a good bit less than the next cheapest flight I had been able to find online. And really, I’d gotten to where I wanted to go.

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Last year I took Royal Jordanian from Bangkok to Amman and back with a group of my friends. Now, I’ve taken a lot of flights that had issues, but this may genuinely have been the worst one I’ve ever taken. I was on a connecting flight from Singapore and had a 6 hour layover. Not the greatest thing in the world since Suvarnabhumi Airport is kind of tacky, but tolerable. The real problem began in the air. Only two stewardesses spoke English, and even they barely spoke it. Our plane waited for two hours on the ground with no explanation whatsoever given. The stewardesses refused to let anyone go to the bathroom.

When we got in the air, everything went wrong. My seat and the seats of literally every person within 4 rows of mine were broken. The wouldn’t go back, and they had been stripped of padding so that they were just bare canvas stretched over a metal frame. For this 9 hour flight, one movie was shown, which was literally the worst reviewed movie of the year. Admittedly that didn’t matter much, since it was only shown in Arabic with Thai subtitles!

The food was literally inedible. We had a choice between fish and beef. I ordered the beef, but could not eat it. There was literally no meet; just bone and gristle in a watery brown sauce! The fish seemed edible, but my friend and several other people I was travelling with all got food poisoning and later spent the first day in Amman vomiting continuously into their hotel toilets. A few of my friends were vegetarians and had requested a vegetarian meal in advance. However, they were denied this meal because they were told they were out of it. Since those friend’s religion forbid them from eating meat, they went hungry. One of my friends later found out why: he found the stewardesses at the back of the plane, near the lavatory, eating the vegetarian meals!

After our “meals” were served, the stewardesses were very surly about taking the trays, and kept swearing to themselves and smacking the cart. Perhaps as a way of of transferring their “suffering” to us, they arbitrarily banned anyone from putting their trays down. No explanation was given, but defiance was met with angry shouting on their part. I also tried to ask for a drink, but the stewardess told me to shut up and said, “do I look like your maid?” However, all this pales in comparison to what happened when we got over South India.

There we hit a light thunderstorm and the fasten seatbelt signs went on. They stayed on for the next 7 hours, despite there being no turbulence after the first 30 minutes. The flight attendants were extremely strict about this and literally did not let anyone up for any reason whatsoever. This, in spite of the fact that they were freely walking around the plane throughout this ordeal. After 4 hours, many people needed to use the bathroom, but the flight attendants wouldn’t let anyone. They literally screamed at people who stood up to sit down, and swore at some. One German woman across the aisle from me was particularly desperate and tried to make a break for the toilet several times. On the third try, she got desperate enough to ignore their warnings and made a break for it. Big mistake. A stewardess leaped out of her seat and grabbed her around the shoulders and waist, then dragged her back to her seat. In front of the entire cabin, she then berated this poor woman, screaming at the top of her lungs and swearing at her over and over again, calling her a “stupid fisheye” and a whore. The woman was in tears from the humiliation and having to hold her pee, but the stewardess didn’t care. In fact, when she got back to her seat, I saw her pointing at the crying woman and cackling with another stewardess.

The bathrooms continued to be unavailable. The German woman eventually peed herself (a stain was visible on her pants), which made her cry again. Several of my friends had to use the airsick backs to relieve themselves, and I’m sure other people likewise either used the airsick bags or peed themselves. There was no other option; the stewardesses remained extremely forceful in countering any bathroom break attempts. One old German man was shoved very violently back into his seat when he tried to get up. An Indian woman was thrown into her seat so violently that she actually cried out in pain. By this point a lot of children were crying. The stewardesses dealt with this by screaming at them, which only made them cry more, before berating the parents for having “filthy brats.” All the while the stewardesses kept freely walking around, as if to mock the seatbelt sign, and laughing at us when they talked to each other.

About 45 minutes before the flight was due to land, they finally allowed people to use the bathroom. There was literally a stampede as desperate people shoved each other to get there first. However, some immediately ran away from the toilet I got to. I soon found out why; the sink was filled with puke. It smelled like it had been there a while, and I wouldn’t be surprised if it had been from the previous flight. I also ran out of the bathroom and went to the other one on the side of the plane. This had crusted poop smeared on the walls. Still, that was slightly more tolerable than the puke sink, so I quickly did my business and then ran off. Some of the people were so disgusted by this that I saw them racing back to puke into the airsick bags after they used the toilets. All the while the stewardesses were open laughing at us.

The return flight was admittedly better, but check in at Amman was a nightmare. A huge line formed at the counter, and it took 2 hours to process us. When I got to the counter, the agent did not understand that I was taking a connecting flight on a different airline to Singapore, my final destination. He got increasingly angry and accused me of being “a lying Jew,” and called me an infidel several times. He threatened to have me arrested for lying to a government employee, and warned me not to try pulling any “Jew tricks” on him. I was very worried about this prospect, since the police in Jordan are known for torturing people. Eventually, I got lucky and found another ticket agent who was surly, but at least understood that my bag was to be checked through to Singapore.

Moral of the story: Never, ever fly Royal Jordanian. They’re the worst airline I’ve ever taken. If I ever need to go to Jordan, I will literally walk and swim there before I book with them. I advise anyone else to do the same unless they like being in their seat, being assaulted by stewardesses, dangerous food, antisemitism, and threats of torture.

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Girl’s Trip Goes Bad

May 29, 2010 Odds & Ends Stories

Ok so I have saved up for the girl’s trip all year and I am finally going to Italy for 16 days!!! Yea!!! I live in Bermuda and we have to take a plane from BDA to New York JFK with a 10 hour layover inbetween before we get on a plane to Rome, so we have [...]

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Purgatory On The Way To Peru

May 12, 2010 Odds & Ends Stories

This actually goes back to the mid 70’s. I was on a non-stop from Miami to Lima, Peru, and unlucky enough to get a middle seat. A couple of oversize Peruvian ladies, who had just bought out half the stores in Miami, and were carrying all their booty (this was before overhead bins and hand [...]

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Airport Angst & A Chatty Ex-Con

April 30, 2010 Odds & Ends Stories

Where do I start with this little adventure? There’re two things here…
PART 1:
Keep in mind: My mom is disabled and walks with the assistance of a cane. I have a messed up back.
We arrive at the airport early. The flight status is ON TIME.
The first sign of trouble: We get to the gate that is [...]

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Brothers Ride Biddy Buggy

April 20, 2010 Odds & Ends Stories

In 2005, my brother and I were flying America West from Salt Lake City, Utah to Ontario, California to visit my parents. Unfortunately, AWA (Now US Air) does not have non-stop flights between these two cities, and there is a stop-over in Phoenix. But their fares were reasonable, and we’ve never had a problem with [...]

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Tests Of Endurance

April 3, 2010 Odds & Ends Stories

I was on a flight from Athens to Montreal, on Olympic Airways in 2004 on an Airbus 340. That’s my first really long flight. It was a night flight, so after a while people tried to sleep. There was some middle aged guy in front of me who actually stood up from his seat and [...]

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A Bumpy Ride With Ms. Big Mouth

April 2, 2010 Odds & Ends Stories

Okay, just want to say that this was a little while ago, so the details are still fuzzy.
I was on a flight out of Atlanta, flying on (Alpha, Beta, Gamma, Bingo) airlines, which I will never fly again. My mom and I got on the plane, like normal people. Little did I know that we [...]

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