My husband and I were moving overseas with our 2 children and 2 cats. We arrived at the airport 2 hours prior to the flight (our domestic leg) and waited in line to check in. There were only about 10 people in front of us. My husband was waiting off to the side with our luggage since there was a lot of it.
There were 2 attendants checking people in one at the coach desk and the other at first class. The guy at first class was basically standing around doing nothing because nobody was there and when anyone tried to go over there he turned them away. After an hour another guy came out sweating profusely. He managed to check in one person while removing his tie and unbuttoning his shirt, then he left. Finally after an hour and a half in line another attendant came out. And he turned away every person in line because it was too close to the flight time and they could no longer check anyone in.
When it was my turn they tried to put me on another flight that would have me arriving at 9 pm. I explained that my connecting flight was leaving at 8 so I would be stranded. They got snotty and said we don’t show a connecting flight so I explained that my connection was the military contract flight. She sighed and put me on a flight with another airline. I mentioned TWICE that I was traveling with pets. We got over to the other airline and waited 45 minutes only to discover that they don’t accept pets. So after 3 hours in line we had to completely reschedule all our flights and change our port of entry without so much as an apology from the staff.
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Like always, friendly staff. Got on time, but airline employers don't want to work