airport

This story took place precisely a year ago, in January 2011. I had spent the last 3 months travelling in South America, and was finally returning home to Northern Europe. At the time of return I was waaay south of Chile, bordering the South Pole areas. So it was obviously going to be a long leg of travel, from the south end of the world to the northernmost part. But my mood was good, and I was prepared with enough books, music and other entertainment.

I had several times previously travelled from Northern Europe to South America, and I had purposely planned my flights so that I would not have to go through Charles de Gaulle Airport in France, as I had nothing but bad experiences with that airport. This meant I was travelling first from Punta Arenas in the south of Chile to the capital Santiago, then from Santiago to Rio de Janeiro, Rio to Madrid, Madrid to London, and London to Oslo.

The first two flights were all in order. But when I got to Rio the flight was delayed 2 hours due to a man getting sick on the plane as we were right about to leave. Oh well, this stuff happens, and he’s not to be blamed. But I already knew by then that the chance of me catching my Madrid connection to London was slimming down. So I had to endure a 14 hour flight knowing that I would end up in Madrid late for my next flight. But I figured it would not be too late at night, and maybe they could book me for another flight.

The man sitting next to me was a pretty foul-smelling French guy. He tried several times to strike up a conversation – in French – even though I made it quite clear that I did not speak a word of French. I tried with English, Spanish and German, but no. He seemed offended that I did not speak French, and apparently decided to tell the FA that I was not hungry and did not want food, as I was asleep when they served dinner. By the time we landed in Madrid I was hungry, had a sore neck from spending the last 30 hours on planes and in airports, and was generally in a bit of a grumpy mood.

Landing in Madrid, I asked the head FA where I should go to get booked onto another flight, since my London one had left hours ago. She gave me directions and I made my way through the maze of an airport. One train ride and 1 hour of walking and searching later, I finally found the desk of my travel operator. By this time I was tired, sweaty and sleep deprived. Her English wasn’t the best, but I understood that while the last flight to London that night was completely booked, she could get me on a flight to Paris – my worst nightmare!

I asked if there were any other options, perhaps Frankfurt to Amsterdam. But no, my only option was Paris. So I accepted and got new tickets. As I left she yells after me, “You should hurry up, the flight leaves in 35 minutes.” Having just made the journey from the gates to the terminal, I knew it would take longer than 35 minutes. I told her this was not possible, and could I perhaps get some assistance? She said no, I was young and should run. (Remark: I was schlepping my 35 kg suit case with me. Running was not a possibility.)

I am by this point fueled with anger and make my way to go through security. The line is long. Extremely long. A sign says waiting time from this point is approximately 45 minutes. I explain my situation and people let me pass – until I get to the security guy. He will have none of this. I explain that people have agreed to let me pass, and I am in an extreme hurry to catch my flight. At this point I am crying, and another security man comes over and lets me through. I run to the train, and just miss it. I have to wait 15 minutes for the next one, and by this time I am falling apart. I envision having to spend the night on the floor of the airport after a day and a half of travel. I catch the next train and by some extreme miracle it turns out the lady at the travel operator called and asked them to hold the plane for me.

I board the plane, only to realise it is indeed the same very aircraft which I had flown from Rio to Madrid. I am also seated in the same seat, next to the French guy. So I have been running around the Madrid airport for a good 2 .5 hours, just to end up in the same effing plane, in the same effing seat next to the same effing guy. It cannot be true!

As we depart I am able to calm myself down. Only this and one more flight and I will finally be home. We land in Paris late at night, and I am by this point so hungry I almost felt like fainting. Having not had dinner, no time to eat in Madrid, and no food was served or able to be bought on the plane (they were out by the time they came to my row in the back of the plane), all I could think of is that I needed to get something to eat. But first I must yet again find my travel operator and get a new ticket to my final destination, Oslo. Luckily this goes pretty well, and I soon have a new ticket, and 2 hours before the flight departs. I go through security and find my gate area. Now, to get some food.

I go to the only little kiosk open, as this is late at night. Pick out some sandwiches and a soda. As I am about to pay the clerk informs me that they don’t accept non-French cards. You have to be kidding me?? The international departure terminal and they only accept French cards? I am bewildered. Since I was originally going though London, I have pounds, but not a single euro. I also have dollars, but he will only accept euros. Unbelievable.

I go to find an ATM. There is only one in the gate area, and it is – shocker – out of service. I try to leave the gate area and go back to the shopping area where there are more ATMs, but am not allowed to do so for security reasons. I am by this point so fed up with the French and this godforsaken airport that I don’t know what to do with myself. I remember so vividly why I chose to NOT travel through de Gaulle airport, it is hell on earth. I end up going to the restroom to drink some water from the sink. I sit and wait for my flight to leave, completely out of energy.

Finally it is time to board. As I embark, the FA looks at my ticket and says I have to sit with a FA in one of their seats, as the flight is completely full and I have literally been thrown onto it by my travel operator. Well isn’t that just perfect. I get to spend the last 2.5 hours sitting backwards in a small seat right into a wall. I find my seat and literally begin to sob. Late night I finally arrive in Oslo after 2 days of travelling, and indulge in all the food I can get my hands on from the vending machine in the train station. My suitcase, which I last saw in Madrid, arrived 9 days later. Broken.

So there it is, my flight from hell story.

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After spending a wonderful four weeks on a road trip along the east coast of Australia, we boarded our Emirates plane in Sydney to Munich via Dubai.

After an uneventful 12 hour flight nearly all the way to Dubai, we learned that we were unable to land in Dubai due to fog. We would instead be landing in Abu Dhabi.

After arriving in Abu Dhabi we were told we could not leave the plane because we would shortly be flying to Dubai International Airport (DXB). Well, everyone believed that at first. After five hours sitting in a not-moving plane in Abu Dhabi (we sat in this plane for 17 hours altogether by now), and with increasingly unnerved FAs, we were finally told to leave the plane.

After arriving in an otherwise deserted departure hall with a closed shop, it quickly became obvious that there weren’t enough seats for everyone. Luckily we were traveling as a couple, so we could defend the seat if one of us had to get up to go somewhere. To make a long story short, after another seven hours in Abu Dhabi we were flown to DXB, a flight of 20 minutes duration.

After we arrived there we were told to go to the transit counter. Well, everyone else in the whole world had been told that too. A lot of planes were stranded in DXB. In front of the 14 counters a plethora of people were standing in queue. In queue? No, no queues here! A huge unorganized crowd. In front of me a British guy with Middle Eastern accent complaining and babbling about his lawyer he would call the first thing in the morning. Behind me an Arabian fellow with a comfort zone way smaller than my own.

I spent a whole seven hours in this crowd before getting to the clerk, when I learned why this was taking so long. Apparently the computer system for the luggage was out of order too. So the clerks had to call the luggage guys for every single bag over the phone. On top of that it seemed they had gathered the most inexperienced personnel they could find. She gave me a reservation for a flight another 20 hours in the future. I enquired about a hotel (we hadn’t seen a bath or a bed for over 48 hours now) but was told that there weren’t any now, I should come back in an hour. In a mixture of disbelief and anger I asked, “How do you expect me to do this? I was standing here in line for seven hours to get to you.” She only replied that she didn’t care, I should come back in an hour.

My fiancée, who waited in the back of the crowd for the whole time, nearly bust in tears after hearing this. But she quickly recovered, rushed into a lounge without being bothered at the entry counter (we were flying Eco), told some employee she needed two blankets, and left with them. No one even asked a question.

We spent the rest of the night on the floor between two gates. In the morning I tried to get a hotel once again. The picture at the counters hadn’t changed a bit. No hotel for us. So we spent the whole day in Dubai Airport. We hadn’t showered or changed clothes in over 50 hours now when we finally boarded the plane to Munich. While I don’t have a problem with that when I’m trekking in Himalaya, I sure do have a problem in the midst of civilization. During boarding we talked with another couple that got a hotel even though they waited in the same crowd at the same time in front of the counters.

We arrived in Munich on Sunday afternoon without luggage instead of Saturday morning as we had planned. (Surprised? Not really.) My suitcase arrived on Tuesday; my fiancée’s arrived on Wednesday.

Reaction from Emirates? “We are looking into your complaint and getting back to you.” Four years later they still haven’t.

I don’t blame those folks for the weather, but I blame them for their exceedingly unorganised behaviour. You’d think one of the largest airports in the world with all the luxury around could handle waiting queues.

My conclusion: Never ever again will I fly with Emirates or have a stopover in DXB, even if I have to pay a small fortune in order to avoid this.

- George

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Flights From Hell was sent a link to the video below by a friend of the videographer.  The video, taken recently at Albuquerque’s airport, shows an individual who’s very upset at a gate agent for refusing to allow him to board a flight because he’s inebriated and agitated. Although the traveler pleads that he has to get to Dallas for a business trip, threatens to sue American Airlines, hurls personal insults and profanities (don’t watch if you’re offended by foul language), the agent sticks to her guns.

While FFH has many stories describing poor attitudes on the part of airline staff, airport and flight personnel all too often receive rude treatment by the traveling public. Such experiences can lead staff to become less inclined to focus on providing courteous customer service. If each side tried to see things from the other side’s perspective, and would treat others as they’d like to be treated, traveling would be a much better experience for everyone. Maybe it’s something to make as a New Year’s resolution for 2012?

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There is no easy way to fly from Charlotte, NC where I live to Moncton, NB, Canada where my parents live. You have to connect somewhere and I’ve tried almost every conceivable way to do it. You either have a connection that is too tight for comfort or you languish in your connecting airport for hours.

So in September of 2011 I thought I would try the one remaining route that I had never attempted… through the dreaded Newark Liberty Airport. Agh!

I had an hour and a half for my connection but we left Charlotte an hour late. I know you can circle Newark for some time so now I was getting a bit stressed. I worried needlessly as we landed in plenty of time for me to make my second flight.

This is where things turned ugly. Oh, did I mention my father was gravely ill, and if I didn’t make it to Moncton I would probably never see him alive again? We got all the way to Moncton and the landing gear was deployed. I was literally a ten minute drive from my parents house. Suddenly the flight attendant turned to me (I was right up front on this teeny weeny plane) and giggled that she didn’t think we were going to land. Say what?! About thirty seconds later, the pilot came on the PA and said that fog was preventing us from landing and we were going back to Newark. First of all, I saw no fog out the window and I could clearly see the runway and airport terminal. Secondly, don’t these jets have auto pilot?

We arrived back at Newark around 11:00pm and the airport was basically shut down for the night. The staff member at the gate said to stick around because we might attempt the flight again once the plane was refueled. No sooner was it refueled than it took off for parts unknown without us. There were about sixty of us that were totally abandoned at Terminal C, including a few people in wheelchairs and a few babies.

There were no available flights the next day to my destination so I had no choice but to go back to Charlotte the next morning. I found out there was a 6:30am flight on a different airline and I insisted that the ticketing counter charge it back to the original airline. There was one seat left on that flight and I was the last to board.

I traveled for an entire day without getting to my destination, I didn’t get to see my father, and I spent a horrible, sleepless night walking the halls of Newark Liberty Airport. To add insult to injury, United Airlines did not want to refund the leg of the trip I completed! Outrageous. I fought and got a full refund. All in all, perhaps the worst day of my life.

One last thing, I was under the impression that laws were passed a few years ago that made it mandatory for airlines to tell the truth to passengers. Did I dream this or is this only in Canada? I would say there was some funny business going on; obviously the United plane was needed for something else and that’s why we didn’t land in Moncton, but to lie to us and treat passengers with such blatant disregard was a real eye opener. No apology, no meal vouchers, no hotel, no help. Basically it was every man for himself.

- Jo-Anne

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Plagued by Pilot’s Prattle & Police Interrogation

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Teeth Grill Left Behind

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