customer service

Thursday, April 24th, 2014. My daughter, who just graduated from college, and my wife were at Logan Airport in Boston for our long planned and awaited trip to Bermuda on JetBlue. The plane was right there in sight at the gate, fueled and ready to go.

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After a few relaxing days at Six Senses Ninh Van Bay’s sandy beaches, we headed back south to Ho Chi Minh City to catch our home bound night flight via Bangkok. We decided to try to upgrade to business class. At HMC ground staff was of no use and we were told to contact the […]

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OK – Newark Airport seems to be undergoing much needed construction – perhaps the best kept secret of all. That does not excuse JetBlue for constantly delaying flights for hours on end, leaving customers to sit for hours with no information other than the constant e-mail, text and on-screen updates – 9:45 delayed – expected […]

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If you fly on United Airlines you may be treated to a little public service video they share before the safety video, pre-departure. It details how much they care about their customers, and has touching vignettes of UA staff going above and beyond for their customers. What a crock of sh*t. I’ll try to make my […]

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Since this is mostly a North American blog, here is an outside view on U.S. transfer regulations and American Airlines customer service. AA asked me for an evaluation – so they got it:

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I was flying out of MSP on UAL and it was right after they had cutbacks for United. The flight attendants were really pissed off and taking it out on the passengers, focusing on Premier members. It was boiling hot in the airport and I took off my sweater and put it in a small […]

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I have flown abroad many times and have repeatedly noticed that the US customs agents are by far the most unfriendly and rude.

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Flights From Hell received the following correspondence from David Howe. In it Mr. Howe states that a US Airways flight attendant erroneously ordered him to shut off his GPS receiver. He says that he turned it off, and then afterwards informed the FA that the device’s use was allowed by another air carrier and that […]

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My partner and I were scheduled to leave DC on US Air on Flight 3243 to arrive home in Kansas City on Sunday, August 12, 2012. We started receiving robo-messages about a delayed flight (6 in total all with different departure times) before we reached the airport. When we arrived at the security gate the […]

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Flights From Hell received an email in which the writer shared correspondence which he said he wrote and forwarded to the customer service department of an airline. Posted below verbatim is his correspondence to the airline:  Yesterday was I n t e r e s t I n g. I remember now why flying is not […]

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Every December my parents take my family down to our annual winter vacation in Aruba (AUA). Living in Ottawa (YOW), there are no direct flights to Aruba and usually have an overnight connection at any of the Eastern Seaboard HUBs or Toronto (YYZ). Much to my dismay, we continually fly US Airways. People usually fly […]

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Hello Delta Customer Service, I would like you to please help me answer a question. I am trying to figure out the following: Why would I ever fly Delta Airlines again? I had a non-direct flight that required me to switch terminals in the PHX airport in order to board a Delta flight. As soon […]

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