Lack of Fuel Leaves Travelers in the Lurch

June 11, 2014

in Delay/Cancellation Stories

Thursday, April 24th, 2014. My daughter, who just graduated from college, and my wife were at Logan Airport in Boston for our long planned and awaited trip to Bermuda on JetBlue. The plane was right there in sight at the gate, fueled and ready to go.

Then there was a delay, then more delay, and then they finally cancelled the flight! They tried other airlines, but could not secure passage any time soon at any rate that was reasonable. Their excuse? There was a fuel problem in Bermuda. There wasn’t enough fuel for that plane and crew to leave Bermuda; their plane and crew would have been stranded there. Ridiculous! So rather than take the 100+ passengers to Bermuda and worry about fuel after delivering them there, they just cancel and leave 100+ people in the lurch. Corporate greed wins out over customer care.

Then, since we frequently see people getting free domestic air tickets for volunteering to get bumped off flights, my wife assumed that they’d give that to us as compensation at a minimum after destroying the vacation and my wife being a mess for over a week about it. But no, JetBlue’s policy is a measly $50.00 credit each, which they doubled to $100.00 each. BFD!

My wife complained loudly to everyone at JetBlue, including top executives, but everything funneled back to their corporate mouthpiece tool who would not budge on the measly, insulting $100.00 each credit… like we’d ever fly JetBlue again!

Then we find out that there were about 18 flights out of Boston to Bermuda that same day, and apparently only lowly JetBlue was denied fuel to get out of Bermuda. What a sad excuse for an airline and customer service. We’ll avoid them like the plague, and you should too.

{ 2 comments… read them below or add one }

James June 12, 2014 at 8:29 am

You should take that one to elliott.org — you ought to do better than a $100 credit.

Reply

Stan July 19, 2014 at 8:05 am

First of all, I live in boston and fly out of that airport very often. There are usually 2 or three flights per day to Bermuda, not 18. Secondly, other airlines (Delta for example) fly bigger planes to Bermuda than JetBlue. I work for Delta and what they do in those situations is to give the plane enough fuel for both flights to and from Bermuda. My guess is that the smaller JetBlue planes may not have the capacity to carry that much fuel.

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