My partner and I were scheduled to leave DC on US Air on Flight 3243 to arrive home in Kansas City on Sunday, August 12, 2012. We started receiving robo-messages about a delayed flight (6 in total all with different departure times) before we reached the airport. When we arrived at the security gate the flight was showing on time, so we were glad we didn’t waste time getting to the airport after being notified there was a delay. While in line we got another message saying the flight had been cancelled due to mechanical issues. The board still showed us with an on time flight so we called customer services to confirm.
We spoke with customer service by phone while we made our way to the desk agent. The agent said all flights were sold out and they could reschedule us to arrive home Tuesday evening. The desk agent confirmed this too and said they could put us in a hotel room and we could possibly go stand-by on Monday. We insisted they get us out earlier so they booked us on another airline to arrive on Monday. They gave us a hotel room for the night and being exhausted, we decided to contact customer service after we had cooled down a bit to work out compensation for missed work and the bad experience.
When I contacted customer service and explained the situation, the Indian agent told me they would only offer us $125 vouchers for our trouble and refused to let me speak to a supervisor. Upon my request to speak with his supervisor, he kept repeating that he was in “corporate” and he was the highest ranking individual I would speak with. After 15 minutes of explaining that $125 hardly covered our loss of wages and trouble, he offered to give me 15 additional dollars for meal expenses incurred if I could produce receipts. After 15 minutes of a conversation that was going nowhere, I stopped arguing with him. US Air is no longer on my list of preferred airlines.