OK – Newark Airport seems to be undergoing much needed construction – perhaps the best kept secret of all. That does not excuse JetBlue for constantly delaying flights for hours on end, leaving customers to sit for hours with no information other than the constant e-mail, text and on-screen updates – 9:45 delayed – expected departure 10:45 – delayed to 11:45 – delayed to 12:25 – only to be told at 1:00 AM that the flight was canceled.
Hundreds of tired, angry, disappointed passengers waiting in the longest line since the great depression – with only three agents who we were told are having “computer issues” – with each person taking as long as a half hour to re-book what turned out to be unwanted, useless flights on different travel dates, to and from different airports?
1. What about our costs to and from the airport – at 2:30 AM – I had to take a cab back home ($320 total cost for me – both ways).
2. What about losing our car rental reservation – thank you Hertz – a PARTNER with JetBlue – for losing my car, my reservation, and my rate which was booked months ago! Talk about being held up at gun point? Nice way to treat a repeat customer with Gold Status. NICE.
3. Restitution? I was told by the agent after almost an hour online – they would give me $150 toward another flight – in two days! Or put me on another flight from another airport – arriving at an airport more than 100 miles from my destination! What about the car? Are you bringing the car to THAT airport?
Shame on you JetBlue – for not being up-front and HONEST with your customers! I would have preferred an honest approach – hello, flight delays – we are adding flights tomorrow – here’s your new flight info – rather than spend countless hours at an airport – only to be faced with having to find our way back home with bad feelings about your airline.
Lastly – while I am bashing Jet Blue – you are not the pristine airline you once were. Your planes are filthy. Material on the seats are disgusting. Straighten Up And Fly Right my friends!
This is the second go-around for me and my family. We are disgusted with this treatment.
– Michael Coratolo