customer service

I’m writing this in the hopes that people don’t get burned by British Airways like we got burned by them. I believe my experience with BA customer service reveals an airline which does not hold itself accountable when it screws up. If you have an option, do not fly British. Because of bad information given […]

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The following correspondence was forwarded to Flights From Hell and is posted below verbatim except as noted.

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On a recent flight from Spain to Sweden via Finland flying Finnair, I got a taste of an all too common experience of extremely bad service and a meltdown in service. Airline delays and cancellations of flights happen. It should be a front and center part of the business to deal smoothly with this, but […]

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If anyone flies within mainland China, you’ll know very well they never tell you true information about what is going on with flight disruptions, delays, and the like. The unwritten rule seems to be the less that is said, the better. Nobody from the airlines wants to lose face, so they come up with this […]

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A year ago, I was traveling from my home in Memphis to my parent’s home just outside of Bangor, Maine. I’d made the journey many times before. Normally, I fly American through Philadelphia or Delta through Detroit. However, going from non-hub to non-hub is always very pricy. This time, I was traveling to Bangor in […]

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A few years ago I had such a ridiculously bad and unforgivable experience with Hong Kong Airlines that sometimes I find it hard to believe that it actually happened.

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Saudi Airlines 8 PM Flight SV 1475 – 25/6/2016 from Prince Mohammad Bin Abdulaziz International Airport (Medina) – KSA, to Cairo International Airport – Egypt. From the first minute of boarding we could see it wouldn’t be a nice flight; it turned out to be a flight from hell.

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Zero-service Norwegian Air Shuttle abandoned two planeloads of Europe-JFK passengers in Boston late on Sunday night (June 5) – due to weather – and told them to make their own way to New York, 200 miles away.

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I purchased a round trip ticket one month in advance to Seattle from New Orleans. The original purchase had the plane scheduled to arrive in Seattle on a late Thursday night. This was because I wanted to spend one day in Seattle prior to catching a separate flight from Seattle to Japan that was due […]

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Turkish Airlines best European airline 5 years in a row? Maybe so, but given my experience with them on long haul flights, it is hard to believe that they merit this award. I am interested in other people’s experience to know whether I have just experienced an unfortunate incident, or whether their service is not […]

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I had an Air Canada ticket for December 29, 2014 from Zürich, Switzerland to Vancouver via London, and a connecting flight the same evening to Prince George. My baggage was checked in to Prince George before departure in Zürich, where I received my boarding pass for London but not for Vancouver – obviously the flight […]

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My wife and I were going on our first-ever cruise to the Bahamas in July, 2015. The flight took us from Dulles airport in northern Virginia to Miami, then from Miami back to Dulles on the return trip. Our cruise was wonderful, and we came away from it relaxed and ready to return to Virginia. […]

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