In 2004 we were traveling from Boston to Ft. Lauderdale on American Airlines; my wife, my 4 year old son, and my mom and dad. We had the 3rd row in coach (5 of the six seats across).
There was a business class on this flight with 5 rows of 2 seats, and a curtain separating the classes (only 3 people were in that area).
About 45 minutes after takeoff, my son had to pee. I looked to the back where the lavatories were for our class and there were 5 people lined up. I looked forward and there was no line, so I took my son to the front “business class” lav. He peed, then I brought him back to the seat and I went to do my business and upon my return, the FA rudely said “that lavatory is not for you, you are in coach and didn’t pay for the use of that lavatory, it’s for business class only.” I replied OK, but my 4 year old had to pee and wasn’t able to wait in line, and I went because I was already there.
The FA then said…”repeat after me… I WILL NOT USE THE FIRST CLASS LAVATORY.”
I said, “you are kidding right?”
“No sir… repeat after me… I WILL NOT USE THE FIRST CLASS LAVATORY.”
I said “no,” and her response was “I will have to notify the captain.”
My response was “I hope he would have more important things to do than be the lavatory police on this plane.”
A while later my wife went to the rear lav and it was disgusting, smell, paper on the floor, etc. She informed the nearest FA (same one) and was told “FA’s are on this plane to keep you safe and prevent people from trying to takeover the plane, like 911, and keeping you alive, we are not here as your servants or cleaning people” then walked away.
Again, my son had to pee so I walked him up front, and again the FA came back to our seats and told me that TSA would be waiting to arrest me when we land for disobeying the FA.
We landed, I saw the FA point me out to the pilot, who then pointed me out to the TSA folks at the door. The pilot had a “heated discussion” with the FA, and waved off the TSA folks.
We waited in the gate area for the pilot, and I apologized for causing a problem and that I understood, but a 4 year old can’t wait in line. He apologized for the FA’s attitude in both situations.
I also told him that at the time I was a Computer Systems Integrator working for the TSA and was prepared to pull out my ID if necessary and we both had a good laugh.
Bottom line, I wrote to AA and explained in detail, got their standard apology letter, then a call from HR explaining that the FA had been reprimanded and suspended for mentioning 911 on the flight.