My husband and I flew on WEST JET to Vancouver one weekend to attend his daughter’s graduation. The flight out was grossly late (I have found out that their flights are delayed approximatley 30% of the time – Hawaiaan Air has a 99% success rate of departing on time). Our return flight was 1:00 p.m. in the afternoon return to Calgary Alberta. WestJet cancelled the flight back. The reason was “safety issues.” You would think they would have a backup plane or try to make alternate arrangements! I was berated by the ticket taker when I politely asked if there was alternate plans to get us home. I was advised the earliest possible plane was 8:00 a.m. the next morning. My husband and I had to be at work at 8:00 a.m.
After sitting in the airport for several hours, I noted that other passengers from our flight were being routed onto another plane. I then called WestJet and got angry. Finally… they could locate a flight. They are liars. They sent us a coupon for $50.00 off our next flight. They can stick it where the sun don’t shine.
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If this is true..it's a rare occurance for Westjet…they are one airline that actually cares about customer service..believe me! 20 years in this biz and I can tell you no other airline is as good as them. I have delt with them all!
I agree. I had a fantastic experience with WestJet, going from Vancouver to Calgary and back. My love for that airline knows no bounds…