This story took place on March 30, 2018. We left our home at 5:30 am to catch Alaska Airlines Flight 2092 out of Redmond, Oregon to Portland. All seemed normal until we passed through security. I happened to check the flight schedule board and discovered that the flight was delayed from a 7:15 am departure to […]
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Another Open Letter to Jeffery Smisek, United Airlines President and CEO. I am reaching out to you today to tell you my experience with United Airlines. It is my hope with this letter that United Airlines changes their ways. Not only did United Airlines put my family in danger, it was the worst experience I […]
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I was supposed to fly on Hawaiian Airlines today, November 18th, 2013 in Oahu, Honolulu. We were in line to check in our bags. Normally I can carry two carry-ons. The airline agent said only one was allowed and to read the sign. I asked to speak to someone else; she kept telling me to […]
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July 23rd arrive LAX 11:00 AM for a 1:30 PM Hawaiian Air flight to Maui. Board reads “On Time.” At 1:30 there is still no plane at the gate. Announcement: Mechanical problem will delay flight. Next update will be at 3. 3:00 PM announcement: Part needed is at LA/Ontario Airport and will be brought in […]
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My husband and I flew on WEST JET to Vancouver one weekend to attend his daughter’s graduation. The flight out was grossly late (I have found out that their flights are delayed approximatley 30% of the time – Hawaiaan Air has a 99% success rate of departing on time). Our return flight was 1:00 p.m. […]
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Two months ago, my family and I were taking a trip from San Diego to Maui, Hawaii on Hawaiian Airlines. We arrived at the airport for a 8:00 clock flight at around 6:30. We get to the gate and waited to get on. We waited and waited past the time the plane was supposed to […]
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