I was flying from Hartford, CT to Orlando, FL with my one year old and two year old daughters. Even though my youngest qualified for a free seat, I had purchased three first row seats together, so we would be close to the restroom, and I would have the extra room. Imagine my surprise when boarding to find a couple and their son in my seats. I stopped in surprise, and the flight attendant told me that they had bought tickets last minute and couldn’t get seats together, so they had moved them to be together. I tried explaining that I had bought these tickets months ago and was traveling with two toddlers, to no avail.
I was seated in Row 2, my one year old was in Row 17, and my two year old was in row 24. They would not let me have my baby on my lap because I had bought a seat! I was told I had to wait until after take-off. Upon seating, my one year old began to cry. She was terrified and wanted to be with me. The flight attendant told me I had to keep her quiet or she would evict us from the plane.
We sat on the runway over an hour before take-off. The light was on the entire flight and the attendant would not allow me to get up to see my children or to bring them their baby food or bottles.
I should have filed a complaint. Instead I never flew that airline again!
Robyn in CT