I bought a round-trip ticket from Chicago to San Jose, California on American Airlines… but because of changes in my friend’s departure, I ended up buying another ticket to go out to San Jose on Southwest, figuring I’d just catch the American flight back (that I paid almost $500 for). Suckah! I called to double-check the return flight time or something, and whammo, “Sorry you are not on that flight.”
“What do you mean I’m not on the flight? I paid $500 for it!”
Response: “If you don’t catch the outbound, we cancel you from the return.”
Me: “But I want to catch the return flight AND I paid for it. Don’t you have seats available?”
American: “We have more than half the plane empty; you are welcome to buy another ticket.”
I wanted to spit nails at her. This is why American SHOULD disappear. I am an Emerald status flier. She said, “Read the fine print.” I won’t write what I actually said to her after that comment.
My point is, fine print or not, what happened to customer service? I have over a million frequent flier miles, meaning I’m loyal, the plane is half empty, I paid for the ticket… and they were so astoundingly blasé about it.
I called Southwest and they immediately took care of me. At late notice they gave me a great boarding position (pre-board), etc.
I’m NEVER flying American again unless I have to. And no, apparently they don’t give you back your money in this situation. They should have at least given me half back.