Flights From Hell flies you into the crazy skies with stories about the adventures and anxieties of airplane travel.

Commercial airline travel takes us far, far out of our comfort zone. We're herded into cylinders that zip hundreds of miles per hour at 30,000 feet, subjected to security screenings, confronted with delays and lost luggage, rushed to catch connecting flights, constrained to small seats, scrunched up with strangers, and surrounded by pathogens. Is it any wonder we end up becoming a bundle of raw nerves by journey's end?

I’m writing this in the hopes that people don’t get burned by British Airways like we got burned by them. I believe my experience with BA customer service reveals an airline which does not hold itself accountable when it screws up. If you have an option, do not fly British. Because of bad information given out by British Airways, my fiancé and I almost lost a trip to South Africa. In the end, we only ended up losing $1000, and we received zero compensation. Here’s what happened:

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My 9-year-old daughter made some poor woman’s first flight a Flight from Hell.

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The following correspondence was forwarded to Flights From Hell and is posted below verbatim except as noted.

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About 9 years ago I flew with my mom, step dad and brother from London Heathrow to Hamburg, Germany to visit family for my grandma’s 70th birthday. Obviously a pretty big deal, and back then planes didn’t bother me in the least. I was even thinking of going into the airline industry either to work on planes or be an air crash investigator, though at 13 who really knows what they’ll be doing in the future.

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On a recent flight from Spain to Sweden via Finland flying Finnair, I got a taste of an all too common experience of extremely bad service and a meltdown in service. Airline delays and cancellations of flights happen. It should be a front and center part of the business to deal smoothly with this, but this airline opts to wash their hands of the problem.

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I have been an international business traveler for over two decades now. My story starts on my way back from a long stretch in Kuwait.

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If anyone flies within mainland China, you’ll know very well they never tell you true information about what is going on with flight disruptions, delays, and the like. The unwritten rule seems to be the less that is said, the better. Nobody from the airlines wants to lose face, so they come up with this strategy to make it up as they go along. Unfortunately this causes passengers to become very irate and anxious, and in extreme cases leads to criminal actions and mass passenger riots which have plagued air travel in mainland China in recent years. With that backdrop in mind, let’s begin.

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Earlier this year I was flying from LAX to Amsterdam non stop. I had a window seat which is what I prefer. I knew the flight was not full so there would be open seats available. I have priority boarding so I was able to board first and get settled in. 

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Drunk’s Tumble is a Blessing for Tardy Traveler

September 19, 2016 Passenger Stories

My company flies me and the top 20 sales guys in the company out to LA for meetings. This is the first time they have done this in many years. I live 25 minutes from the airport. My route is impervious to rush hour, and I have never seen it take over 45 minutes to […]

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Unruly Kids Leave Unpleasant Surprise

September 9, 2016 Baby & Kid Stories

After working a string of 17-hour days on the West Coast, I was more than ready to leave SFO and head back east. Unfortunately for me, doing so meant traveling mid-day on a Friday in the summer – which, if you don’t know – means kids galore. Flying during the afternoon in the summer is like […]

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Allegiant Air Travel Nightmare

September 2, 2016 Odds & Ends Stories

A year ago, I was traveling from my home in Memphis to my parent’s home just outside of Bangor, Maine. I’d made the journey many times before. Normally, I fly American through Philadelphia or Delta through Detroit. However, going from non-hub to non-hub is always very pricy. This time, I was traveling to Bangor in […]

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Booked on Wrong Flight and other Burdens

August 20, 2016 Odds & Ends Stories

Ever since I started flying, I always seemed to deal with delays and cancellations. There could be a drought in my home city of Baltimore for two weeks leading up to my departure, but the day of it, there would be a massive thunderstorm that delays all flights. It’s like I was cursed. But never […]

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