US airways

This isn’t really a flight from hell per se, but led to an amusing incident.

It stated when my wife and I recently returned from a trip to Europe on a US Airways flight from Rome – Charlotte, NC. It was a crowded flight, with few or no free seats. We get there, find a younger lady in my wife’s window seat. I like the aisle for easy restroom access, my wife likes the window seat for comfort and viewing. So we’re pretty good flying companions.

Anyway, this woman is tall, but not super tall. Maybe 6 feet. She was slightly irritated with having to move, my wife could tell. Me: clueless. But I did catch the next part. She says to my wife: “Hon, I’m REALLY tall so could you let me know if you’re gonna put your seat back?” Sez me little wifey: “Sure, no problem!” So after half an hour or so after we get settled, my wife turns around and says “I’m going to go ahead and put my seat back just to let you know.” The woman says “WHATEVER!…grumble grumble” all pissed-off like.

So my wife just decides right there that it’s ON, and she’s gonna spend the maximum time with her seat back as far as it will go. Not only that, she’s not going to tell this woman shit, just does it – forcefully – whenever she feels like it. The tall woman and her seat partner, an older woman, give us the fish-eye the whole time, make rude comments, “accidentally” bump our seats etc. They had the FA ask me to raise my seat back during meal times. OK no problem… but why is it only a problem with MY seat back and everybody else on the plane puts their chairs where they want? Even when we steal a kiss, those biznatches found it necessary to comment. But mostly I am clueless; my wife picks up on all this hostility.

Finally we land, and this woman is still going on and on about how the seats go back too far, and how can people be allowed to put them back so far, etc. etc. Wrong thing to say… finally my wife has had enough. She says “You know, if you’re not comfortable you can go first class. For 10 hours I’ve heard you complain and I’ve heard enough from you.” The tall one weakly replies something about people being inconsiderate. My wifey then says “Oh yeah, you’re real considerate bumping our seats and talking behind us like you did. I paid for my seat just like you! Don’t complain to me, complain to the airline!” Me and the rest of the folks are being entertained by the scene; I say nothing except to point out that I’m over 6 feet tall and I don’t expect special treatment from those in front of me. So it continued to escalate with my wife doing most of the talking and not-quite-yelling until the woman starts laughing nervously and my wife calling her a crazy bitch as we started to exit the aircraft.

Part of this might have been racial hostility or stereotyping; my wifey is Chinese and mostly pretty quiet, in public anyway! Maybe the woman thought she could punk her and my wife wouldn’t defend herself. How wrong she was! It was interesting that none of the FAs arrived on the scene to try to defuse the situation. Maybe they were just busy, or maybe like the rest of the passengers they were enjoying the cat fight! Just one more reason I love my little wifey! She’s a tough little bitch!

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I Have To Pee!

November 25, 2011

in Passenger Stories

A few months ago, I had the opportunity to fly US Airways to DC. Nothing much happened on the outbound from Boston, apart from us getting stuck to the tractor and the slow mechanic, but that was a stupid little thing.

The inbound home was much, much worse. We boarded at National, rather uneventfully. I had had some water at the airport, and felt like I needed the bathroom, but it was too late in the jetway. After boarding, we proceeded to sit at the gate as a woman was reseated no less than six times in eight minutes. She “can’t leave bag” at her old seat. It turned out that she was two rows up, and I would have made some “Shut the hell up and sit your ass down” comment, but she was about 97 years old and disoriented. And I had to pee.

“Ladies and gentlemen, welcome aboard US Airways Shuttle Flight 2044 to Boston Logan International Airport. The FAA has asked us to remind you to remain seated for the first 30 minutes of the flight, until we clear DC airspace. Thank you.” This was followed by a low budget recorded safety briefing. Thirty minutes of a 55 minute flight. I really, really had to pee.

After takeoff, the nine people in 1st class were served drinks, and we were ignored by the friendly FAs. By now, it had been about 30 minutes, and it hurt with every movement. I unbuckled my seatbelt, when “Ladies and gentlemen, from the flight deck. We are beginning our descent into Boston. We will be on the ground in 20 minutes. Please stay in your seats.” I muttered curses at the FAA, and tried not to think about waterfalls.

We arrived in Boston, and after quickly thanking the crew, I was going to bolt up the ramp to the men’s room. But, alas, I was blocked. A woman couldn’t figure out how she was to drive her suitcase, and I reset it 8 times in three minutes.

By the time I was in the bathroom, I felt like I was going to explode. You would think that there would be a line, or a weird dude, or something so inconvenient you would set a personal record for “F-bombs dropped in a minute,” but there wasn’t. The airline was fine, and I recommend it, but don’t drink anything before your flight. Save your time and $7 for a shot of beer on the plane.

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My wife and I went on vacation in Europe. I expected flights from hell somewhere, but was pleasantly surprised that, except for a 2 hour delay on our way from PHI to Zürich, all travel arrangements went as planned. Still, if not a flight from hell, at least a modest test of endurance getting home from Milan, Italy…

5:38 AM: Catch train to Malpensa Airport. We’ve never been there so we arrive a couple of hours early. They insist we check our carry on bags. I’ve never been refused using this bag as a carry on before. This means we will need to wait for baggage to clear customs later in PHI and we still have a final connecting flight to catch after that. Drink Red Bull and wait bleary eyed. No gate yet for our flight. Milan was currently inundated with mosquitoes and they made it into the airport of course. Our flight did not yet have a gate assigned and so we waited in a mosquito-filled main terminal area. 7:30AM no gate. 8AM no gate. 8:30 no gate. All the other flights have gates. Ah, we finally have a gate and things move along well. Flight to Frankfurt leaves relatively on time.

10:15AM: Arrive in Frankfurt. Everyone is coffeed up and ready to get off the plane and hit the bathrooms. But wait, we’re not taxiing to the terminal. We’re going in the opposite direction. We deplane on the tarmac and are taken by bus about a mile to a central terminal. I have never seen so many squirmy guys holding it in. The bus finally arrives and we burst out. Alas, only two working urinals in the first bathroom. I’m in and out! Guy’s faces are turning green.

10:45AM: Take the Sky Tram to terminal C to catch our USAir flight to Philadelphia.

11:00AM: In the process of getting to the gate we go through 5 security checks. One is official immigration. Then at the top of the stairs to their terminal, USAir asks us for our passports, boarding passes, and asks us a series of security questions. We then go down the stairs and through a standard x-ray security line (passports and boarding passes please). After that, we can either stand (no seats) in a central area that sells food and has bathrooms, or otherwise go to the secure gate where there are seats. This entails getting in line and speaking to a USAir staff person (passports and boarding passes please). She reissues us new boarding passes in place of the ones we got from Lufthansa. We then go through the turnstile to our gate and are met by another USAir staff person who is standing just 3 feet from the last transaction and she (I kid you not) asks for our boarding passes and passports. Not sure what we could have done in those couple of steps, but OK. After running this gauntlet we can now sit for about 90 minutes until our flight boards.

1:15 PM: Boarding goes fine. We’re riding an Airbus A330. It is designed to pack them in for the haul. There is zero leg room. Our little jet from Milan to Frankfurt had substantially more leg room than this behemoth. However, we settle in, watch some video, sleep, stretch, eat, watch a family in a neighboring row deal with their 3 year old daughter’s continuous air sickness for 8 hours and 40 minutes of flight time. All and all, it was actually fine. But it is a very long flight when you’ve already trained and planed and are not yet done.

3:45 PM: Arrive in Philly and head to their Immigration>Baggage Claim>Customs gauntlet. Crap, another big plane in at the same time, we have to get our checked bags, and we’ve got 1 hour 45 minutes to get over to the commuter terminal on the other side of the airport. Long line, nice immigration guy, bags show up, we don’t have anything to declare. We’re through in an hour and have about 45 minutes to spare. We’re going to make it!

4:45 PM: Head around a corner and into… a standard x-ray security check line? What could we have done since being checked 5 times in Frankfurt and then never leaving a secure area since deplaning??? Oh crap. So after almost 20 hours it comes to this. I have to take my shoes off and hand over passports and boarding passes again! If I wasn’t so exhausted I’d probably have lost it.

Hurry through, put shoes back on, put passport and boarding pass away for the last time! Off to another shuttle bus, then down to our gate. Plane is there, we are there, we have all our bags, which we did not recheck. We are going to make it.

We board and pull from the gate, but then stop on the tarmac as the pilot tells us bad weather is approaching and the airport is shutting down most departure corridors. Everyone is getting “rerouted” and no time estimate on when we’ll go. The storms blow in. We sit in the plane. The pilot tells us we can get our cell phones back out because he doesn’t know how long we’ll be waiting. Many planes are lined up on the runways. Not looking good.

Oh, so close but so far. So tired. I get out my phone and before it can completely power up, the pilot says, “Folks we have been cleared and rerouted, so put those phones away and let’s get out of here.” I figure there was only a small window for our little 1 hour prop job flight. Go man go!

So, all in all, it wasn’t a flight from hell. Everything ultimately went right. No cancelled flights, no lost bags, no creepy passengers. But, 21 hours of trains, planes, buses, Sky Trams, and taxis were very tiring and that’s when it all went right. If things had started to go wrong, it would be real hell.

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I was on a U.S. Dareways flight from Tucson to Atlanta last month (about a 3 hour flight) that was, for once, not full. I was in Group 4, so I boarded the plane nearly last, but there was plenty of overhead space and no issues with stowing carry-ons.

As I approached my seat, I placed my small carry-on suitcase and my laptop bag in the overhead bin, putting them as close to one another as possible to leave room in case someone else wanted to add to the bin. No one was in the seat next to me and no one was sitting across the aisle.

As I went to sit down, a flight attendant rushed up to me and said, “Could you place your laptop bag under your seat?”

Since there was plenty of overhead space and I was one of the last to board the airplane, I politely told her, “No, it’s a 3 hour flight, the plane is not full, and I would like to take advantage of the leg room.”

She begins to get huffy and tells me that it is a rule that if I have two bags, I MUST place one of them under the seat. She also says that it is NOT a 3 hour flight, but only 2 and a half hours. I put my bag under the seat, but I told her I had never heard of that “rule” and why does it matter anyway, as the plane is not full. I tell her that as soon as everyone is on board and there is room in the overhead, I am going to place my bag there.

She says snottily, “Am I going to have trouble with you?” I responded by saying that if she can show me the FAR (Federal Aviation Regulation) that outlines that rule, I would be more than happy to comply. She hems and haws a bit and then says, “It’s not a FAA rule, but an airline policy.” I tell her that it makes sense if the plane is full and overhead space is at a premium, but why would she even care if there is plenty of space?

She does not answer, but simply walks away. As soon as she does, I move my bag to the overhead. She comes flying back up the aisle to berate me again for not complying with her directive and defying her. I told her she is doing nothing but exercising her small powers and she should grab a beer and I can show her where the escape slide is!

The other flight attendant nearby almost split a gut laughing, as did the other passengers around me. One of the male attendants said, “You should try flying with her all the time!” so obviously she does this a lot.

I was very calm throughout, did not raise my voice, and when she asked me again if I was going to move my bag, I told her no, I was happy the way I was and wasn’t that the real reason for her being there, customer happiness, and wasn’t she happy now that I was? She responded by saying, “I really don’t think you could ever be happy!”

She walked away in a huff, and I did not hear from her again for the rest of the flight. The flight attendant who laughed and made the comment apologized to me as I was leaving the plane in Atlanta (3 hours and 15 minutes flight time, BTW). It really seems to me that a lot of flight attendants are having attitude issues (sometimes rightly so), and are  just looking for a fight.

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All I Want For Christmas Is To Make It Home

September 8, 2010 Passenger Stories

I think it was 1999. I was living in Virginia at the time and the week before Christmas I had to travel to Los Angeles for some business. I had traveled from Greensboro, NC which was only about 90 minutes from home, and US Air had an easy connection through Charlotte to get me to [...]

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Grossed Out By Gas

August 9, 2010 Odor Stories

Well, I guess it was just a matter of time before I had a story about a flight from hell I had. I just returned from visiting my daughter in Myrtle Beach, S.C. The entire trip was perfect with the exception of a young kid seated in front of me during the Hartford to Charlotte [...]

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Unaccommodating Airport Staff

July 18, 2010 Airport Stories

About 4 years ago my wife and I were returning from visiting family in Los Angeles. This was the experience that convinced me to avoid US Air and the Philadelphia airport at all costs. The flight from LAX to Philly was not a problem. We had an 8:30ish connecting commuter flight to our little hometown. [...]

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To Paris We Go… After Traveling Through Hell

June 27, 2010 Delay Stories

Summer of 2006 and my classmates, teachers and I had been planning since the beginning of the school year to spend three amazing weeks in France. We made plans to visit Paris, the French Riviera, a ski resort, and castles. We arrived at Cleveland Hopkins International Airport excited about the trip to France. All we [...]

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Overbooked Flights Cause Missed Cruise

May 26, 2010 Airport Stories

I have such a nightmare vacation story it doesn’t seem real…but trust me, it is. I wish it wasn’t. Let me also explain the man I was traveling with has over 1.5 MILLION air miles with American Airlines. Then when you add in all the other airlines he has flown, all over the world, he [...]

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Flight Delays And Luggage In Limbo

April 23, 2010 Luggage Stories

I recently took a trip from Long Island, NY to Cincinnati, OH on US Airways Express (Air Wisconsin). I haven’t flown US Airways in a long, long time, but they were the cheapest available. I arrived at the airport, checked in fine only to discover that they are now charging $25.00 to check bags… that’s [...]

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