insects

My wife and I went on vacation in Europe. I expected flights from hell somewhere, but was pleasantly surprised that, except for a 2 hour delay on our way from PHI to Zürich, all travel arrangements went as planned. Still, if not a flight from hell, at least a modest test of endurance getting home from Milan, Italy…

5:38 AM: Catch train to Malpensa Airport. We’ve never been there so we arrive a couple of hours early. They insist we check our carry on bags. I’ve never been refused using this bag as a carry on before. This means we will need to wait for baggage to clear customs later in PHI and we still have a final connecting flight to catch after that. Drink Red Bull and wait bleary eyed. No gate yet for our flight. Milan was currently inundated with mosquitoes and they made it into the airport of course. Our flight did not yet have a gate assigned and so we waited in a mosquito-filled main terminal area. 7:30AM no gate. 8AM no gate. 8:30 no gate. All the other flights have gates. Ah, we finally have a gate and things move along well. Flight to Frankfurt leaves relatively on time.

10:15AM: Arrive in Frankfurt. Everyone is coffeed up and ready to get off the plane and hit the bathrooms. But wait, we’re not taxiing to the terminal. We’re going in the opposite direction. We deplane on the tarmac and are taken by bus about a mile to a central terminal. I have never seen so many squirmy guys holding it in. The bus finally arrives and we burst out. Alas, only two working urinals in the first bathroom. I’m in and out! Guy’s faces are turning green.

10:45AM: Take the Sky Tram to terminal C to catch our USAir flight to Philadelphia.

11:00AM: In the process of getting to the gate we go through 5 security checks. One is official immigration. Then at the top of the stairs to their terminal, USAir asks us for our passports, boarding passes, and asks us a series of security questions. We then go down the stairs and through a standard x-ray security line (passports and boarding passes please). After that, we can either stand (no seats) in a central area that sells food and has bathrooms, or otherwise go to the secure gate where there are seats. This entails getting in line and speaking to a USAir staff person (passports and boarding passes please). She reissues us new boarding passes in place of the ones we got from Lufthansa. We then go through the turnstile to our gate and are met by another USAir staff person who is standing just 3 feet from the last transaction and she (I kid you not) asks for our boarding passes and passports. Not sure what we could have done in those couple of steps, but OK. After running this gauntlet we can now sit for about 90 minutes until our flight boards.

1:15 PM: Boarding goes fine. We’re riding an Airbus A330. It is designed to pack them in for the haul. There is zero leg room. Our little jet from Milan to Frankfurt had substantially more leg room than this behemoth. However, we settle in, watch some video, sleep, stretch, eat, watch a family in a neighboring row deal with their 3 year old daughter’s continuous air sickness for 8 hours and 40 minutes of flight time. All and all, it was actually fine. But it is a very long flight when you’ve already trained and planed and are not yet done.

3:45 PM: Arrive in Philly and head to their Immigration>Baggage Claim>Customs gauntlet. Crap, another big plane in at the same time, we have to get our checked bags, and we’ve got 1 hour 45 minutes to get over to the commuter terminal on the other side of the airport. Long line, nice immigration guy, bags show up, we don’t have anything to declare. We’re through in an hour and have about 45 minutes to spare. We’re going to make it!

4:45 PM: Head around a corner and into… a standard x-ray security check line? What could we have done since being checked 5 times in Frankfurt and then never leaving a secure area since deplaning??? Oh crap. So after almost 20 hours it comes to this. I have to take my shoes off and hand over passports and boarding passes again! If I wasn’t so exhausted I’d probably have lost it.

Hurry through, put shoes back on, put passport and boarding pass away for the last time! Off to another shuttle bus, then down to our gate. Plane is there, we are there, we have all our bags, which we did not recheck. We are going to make it.

We board and pull from the gate, but then stop on the tarmac as the pilot tells us bad weather is approaching and the airport is shutting down most departure corridors. Everyone is getting “rerouted” and no time estimate on when we’ll go. The storms blow in. We sit in the plane. The pilot tells us we can get our cell phones back out because he doesn’t know how long we’ll be waiting. Many planes are lined up on the runways. Not looking good.

Oh, so close but so far. So tired. I get out my phone and before it can completely power up, the pilot says, “Folks we have been cleared and rerouted, so put those phones away and let’s get out of here.” I figure there was only a small window for our little 1 hour prop job flight. Go man go!

So, all in all, it wasn’t a flight from hell. Everything ultimately went right. No cancelled flights, no lost bags, no creepy passengers. But, 21 hours of trains, planes, buses, Sky Trams, and taxis were very tiring and that’s when it all went right. If things had started to go wrong, it would be real hell.

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Four years ago, I was returning back from Beijing to San Francisco with my mother. She had joined me on a business trip as she had never been to China and my father was not a big traveler. So this trip had been a big treat for her and it had gone very well. To celebrate this, we had upgraded our business class seats to first class. You know about first class, right? This is the section of the plane where for a princely sum you get luxurious seats, premium food and wine, and impeccable service. Un-huh.

When we sat down, both of our ‘premium’ seats were broken and outdated. That’s OK, we said – we’ll still enjoy everything else about this special flight. Dumb, dumb, dumb. As we were tucking into our pre-entree salad of leafy greens, my mother grabbed my arm with a death grip and with a whisper said “look at my plate.” I did, and to my horror, saw a very large (and no doubt premium) maggot meandering its way across her plate! Now, to my mom’s credit, she didn’t scream. She didn’t flip out. But we were totally nauseated by the experience and refused to eat their food the rest of the 11 hour ride home (wouldn’t you?).

The United ‘first class’ attendants removed our salad, but to our amazement told NO ONE about what their expensive salads might contain! We did to those around us, but I shudder to think what happened across that packed 777 plane. There never was any sort of apology from the flight crew or the airline until I wrote to them demanding one. And they made it clear they had no intention of providing any refund for our expensive experience in insect reproductive cycles and broken seating. You stay classy, United.

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How should passengers behave and appear in order to be considered perfect? Based on annoyances described in stories received, we’ve come up with a list of airline passenger don’ts in order to avoid offending everybody in the world:

The Perfect Passenger…

Doesn’t talk too much
Doesn’t expel unpleasant gasses
Doesn’t pick or scratch his nose, hair or skin, or clip his nails
Doesn’t exude a foul body odor
Doesn’t use strong colognes or smell like smoke
Doesn’t have bad breath
Doesn’t get up repeatedly to use the restroom and doesn’t soil his pants
Doesn’t have offensive tattoos or piercings
Doesn’t display frightening or sexually suggestive behaviors
Doesn’t bring any food that smells bad
Doesn’t use tobacco dip or pop chewing gum
Doesn’t prevent the plane from leaving on time
Doesn’t maintain an ungroomed and unkempt appearance
Doesn’t have bugs crawling on his skin
Doesn’t turn on the light at night
Doesn’t recline his seat
Doesn’t fidget or get up out of his seat repeatedly to check overhead baggage
Doesn’t hog the common armrest
Doesn’t get sloshed on booze and isn’t high on drugs
Doesn’t canoodle with a companion
Doesn’t freak out or hit anyone
Doesn’t push on the seat in front of him
Doesn’t talk loudly on a cell phone
Doesn’t use any noisy electronic devices
Doesn’t play violent video games
Doesn’t watch porno on a laptop
Doesn’t snore
Doesn’t drool on others
Doesn’t make munching or slurping sounds while eating or drinking
Doesn’t bring any screaming babies or unruly kids
Doesn’t bring any unconfined animals
Doesn’t overfill the baggage bins
Doesn’t keep the window shade open when the sun is bright
Doesn’t have a body size that extends beyond the boundaries of his seat
Doesn’t constantly cough, sneeze or vomit, or carry any contagious diseases
Doesn’t lollygag in the aisle when passengers are trying to disembark

Finally… The perfect passenger doesn’t read this list and expect that there’s any passenger in the world that’s completely ideal. Let’s face it, every passenger has his or her flaws – and definitely some more than others! What are your thoughts?

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A couple of years ago, my husband and I got caught in traffic on the way to Dulles airport and missed our flight to Amsterdam. A wonderful UA employee fixed us up on a later flight through London and even kept us in our originally booked business class. Getting to London was fine. It was London-Amsterdam that was hell. I cannot remember the connecting flight airline, but it was one of those Intra-European cheapo airlines. I’m okay with that, but we got stuck in the last rows of coach. No big deal, it’s a short flight, except…

We were seated across the aisle from one another. No problem. As I sat in the next to last row of coach, I noticed a strange odor, the smell of a human body unwashed for months. I took a look around, as I hadn’t really focused on the couple next to me. They were filthy; absolutely the dirtiest humans I have ever seen, and they did not appear to be that way due to any lack of resources. They had electronics (cell phones, I-pods), but they had very long matted hair and 60′s era hippie clothes. Okay, so that’s a lifestyle choice, but you should shower once in a while.

The worst was when I saw LICE climbing up the guy’s neck. I was sitting right next to him. I got up and went to the FA and explained that the people next to me posed a health hazard and should have been denied boarding. She took a look herself and sympathized, but there were no other seats available so I could not be moved, and there was no point in asking my husband to switch seats because if he got lice, I would inevitably get it too. I spent that flight leaning way into the aisle.

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