gate agent

Total Humiliation

December 5, 2007

in Airport Stories

A few years ago, I was flying as an unaccompanied minor. To ensure that the flight attendants know that you’re unaccompanied, the usual song-and-dance was that they would give you a red and white 3″ badge to pin on your shirt, and they would write on it with a black magic marker. This time, however, [...]

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Customer Disservice

November 16, 2007

in Luggage Stories

On July 10, 2007, my one year old daughter and I were to leave from NYC on US Airways. That flight was supposed to leave at 1.23 pm; boarding was supposed to begin around 12.45 pm. At around 1.30 the gate agent informed us that the aircraft (it was a prop plane) was too hot [...]

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I flew from Orlando to Miami one time back when a now-defunct airline had an hourly shuttle between the two cities on what they called the Sky Bridge, and what I called the worlds oldest 727′s. My friend who was supposed to pick me up was late, so I watched as the passengers for the [...]

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In the high-flying, heady days of the Internet, I was working at a firm in Boston, MA and was attending a conference in San Jose, CA. I was flying back to Boston on a flight with one stop in Denver. The flight to Denver was uneventful, but there we picked up a large group of [...]

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