delay/cancellation

Here is my flight from hell. Leaving Paris to London; BA plane was late and we only originally had 1.5 hours between flight from London to NY. So now we only have about 30 minutes to make the connection in London. Get off the plane after having been through 2 security checks in Paris and […]

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Arriving back in the U.S. on a trans-Atlantic flight, I arrived in Chicago just in time to get stricken from the list of passengers for the flight I’d booked. It was too late–my seat got given away while I stood there protesting. Security rules prevented my being put back on the list. In sympathy, the […]

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My husband and I were at Dulles, set to leave for London for a big, and expensive, Christmas break. Our flight was delayed for hours but no staff member bothered to mention it, or explain it, so the hundreds of passengers sat around looking confused. Finally, police showed up and the plane, which was sitting […]

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I was traveling home from Madrid to Houston this summer with my children, ages 9 and 7. We woke up at 6 a.m. in Madrid. Once at the airport, we realized that airlines weren’t labeled on the outside of the terminal, and we had to wander up and down the terminal to find ours (no […]

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Wound up on United today, although I usually don’t fly them… The flight was supposed to leave @ 0630… We boarded the plane, then were advised after about an hour that there was a problem with the “trim leveler thing, which is needed for the autopilot…” Disembarking, we were told to return to the ticket […]

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My wife, 10 month old daughter and I boarded a flight that was to take us from Seattle non stop to Dallas in the fall. The approximately 2 1/2 – 3 hour flight left the ground at about 2 pm and we were on our way without any problems. Just before we got to Dallas […]

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I travel a lot for business. I started this at a fairly young age, so I was a bit inexperienced in the ways of the world. But I have always been an accommodating person, I don’t complain much and I take it all in stride. It must be my Midwestern background. Anyway, I was on […]

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My husband and I were traveling with our two children (aged two and five.) The flight was uneventful but then we were delayed after landing as we waited for an open gate. After sitting with no air flow for half an hour the plane became quite hot and stuffy and apparently a pregnant women on […]

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I received automated telephone notification from American Airlines that my noon flight from NY to LA would be delayed an hour. When I got to the gate the equipment wasn’t there and departure time came and went. A half-hour later the flight was cancelled. We then had to go to the ticket counter, get our […]

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Baggage Bungle

November 16, 2007

in Luggage Stories

When my wife and I flew to Italy, the first two legs were on American Airlines. The first flight was supposed to be a non-stop from San Francisco to JFK. It circled Ohio for a while and then had to land at Newark to refuel for the 15 minute flight to JFK. We were told […]

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Holy Bovine!

November 16, 2007

in Luggage Stories

Air India: Holy Cow! (Pun intended.) I just flew them from Newark to Paris. 1. On arrival, my luggage was delayed by TWO HOURS. 2. On departure, the flight from Paris was delayed by FIVE HOURS, leaving me to miss my connection to SFO. 3. At Newark, I had to spend TWO HOURS waiting on […]

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Customer Disservice

November 16, 2007

in Luggage Stories

On July 10, 2007, my one year old daughter and I were to leave from NYC on US Airways. That flight was supposed to leave at 1.23 pm; boarding was supposed to begin around 12.45 pm. At around 1.30 the gate agent informed us that the aircraft (it was a prop plane) was too hot […]

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