Here is just a glimpse of the nightmare that we went through which was created by American Eagle Airline. After arriving at Chicago from Miami, we proceeded to our gate to connect to our final destination. While walking to our gate, we noticed that it was raining. It didn’t last long, and actually by the time we got to the gate it pretty much stopped raining. Well, this is where it all began.
Our flight was delayed for 1 hour, then 2 hours, then 45 minutes, and so on…. Basically after waiting for our flight for over 5 1/2 hours, our flight was canceled. We were told by an American Eagle Airline agent, who immediately left, to form a line to re-book our flight. Well, we stood there for about an hour without anyone from American Eagle Airline being there to help us. When the agent finally arrived (mind you, it was about 1:30 in the morning), she was surprised that no one helped us. Two lucky passengers were able to get their flights re-booked for the morning flight. However, the rest of the group had been told that flights to our final destination were completely booked and they couldn’t help us. We were offered a flight on 9/2, which was 2 days later.
We asked the agent from American Eagle Airline to see if they could arrange our flight with a different airline; they refused. They were gracious enough to make a hotel reservation; however, they refused to pay either for a hotel ($81.03) or for transportation to and from the hotel ($110.00 to the hotel and $35.00 from hotel to airport).
The agent told us to go to the American Eagle Airline baggage area to claim our luggage as it was waiting for us there. When we got to the baggage area, we asked an agent at American Eagle Airline’s counter if this was the place to claim my luggage for flight number 2909. She said yes, and I needed to wait in line to get my luggage. With the hope of getting my bag, we waited in line for about 45 minutes only to find out I could get my luggage not now, but after 7 am. I asked her why she didn’t tell me this information when I asked her the first time. What was the purpose of me standing in line for?
Without any explanation, the agent replied that if I wanted my luggage, be here at 7 am. Mind you, it was 3 am. I proceeded to ask, since I paid my luggage fee, if it would be possible for it to be delivered to its final destination. She said they would try, but couldn’t guarantee when it would arrive, or if it would arrive. Well, without my belongings (toothbrush/paste, change of clothes, etc.), just a purse, we took a taxi to the hotel which was reserved for us by American Eagle Airline. We got to the hotel around 3:30 am and were lucky enough to have computer access, which was helpful in finding a flight from Chicago to our final destination with Delta Airlines.
Called American Eagle Airline to see if they could accommodate our flight to Sioux Falls by Delta, upon which they refused once more. The long and short of the unfortunate story is that we made it to our final destination a day later than planned, exhausted and over $700 out of my pocket spent, not counting the very valuable time wasted. Even though American Eagle Airline is cheap, I would suggest in the future staying away from them; I know I will. This trip was an absolute financial, physical and emotional drain.