Questions for Delta

March 24, 2011

in Flying Hell Commentary

Hello Delta Customer Service,

I would like you to please help me answer a question. I am trying to figure out the following: Why would I ever fly Delta Airlines again?

I had a non-direct flight that required me to switch terminals in the PHX airport in order to board a Delta flight. As soon as my flight landed, I got off the plane, got on the shuttle, and got to the Delta terminal as quickly as I could. When I arrived is when the trouble began. I was not let on my connecting flight. For this reason I have the following questions:

How would not letting me on my connecting flight with 30min left and no checked bags make me want to fly Delta again? If this was a Southwest flight, I would have been put on the flight immediately with no hassle. Southwest is in the business flying and treating their customers with respect, while it appears Delta is in the business of grounding and hassling. (BTW other companies provide much better rates if I just wanted a good hassling.)

How would hearing that the computer can’t print a boarding pass for me make me want to fly Delta ever again? What kind of computers are you using? I’m no expert, but if these computers are incapable of printing boarding passes I don’t think they belong at the ticketing counter.

How would being questioned for ten minutes why I was late make me want to fly Delta again? Unfortunately I was not the pilot on my connecting flight or the driver on the shuttle between terminals, so I couldn’t hurry things along to make my flight.

How would standing at a ticket counter from 2:45PM to 3:35PM supposed to make me want to fly Delta again? A ton of everyone’s time was wasted, not just mine. I’m sure your employees aren’t working the ticket counter for free. Why the inefficiencies?

How would being told that I should be happy that I don’t have to pay a fee for not making a connecting flight while others are upstairs getting $500 travel vouchers for your overbooked flight make me want to fly Delta again?

How would your broken website not allowing me to print out my boarding passes ahead of time make me want to fly Delta again?

How would C. from the PHX ticketing counter (he wouldn’t give me his employee number) walking away and disappearing in the middle of our conversation make me want to fly Delta again?

How would my last flight being delayed because the crew arrived late make me want to fly Delta again?

How would paying over $780.10 for a one way flight from SJC to OMA in order to attend my grandfather’s wake and missing this because you wouldn’t put me on my connecting flight supposed to make me want to fly Delta ever again?

I paid $780.10 (one way) to get me from San Jose at 6:20AM PST to Omaha at 4:22PM CST. What I got was a travel time from 6:20AM PST to 12:24PM +1 day, a lecture about why I shouldn’t be late for flights when I wasn’t, and a ton of excuses. How would any of this make me want to fly Delta again?

Can you help me answer this question?


Nicholas Evans

{ 7 comments… read them below or add one }

Glenn R March 29, 2011 at 10:18 am

You asked Delta to answer A question. There are about 50 questions. Terribly written and lost interest half way through.


aaron March 29, 2011 at 1:56 pm

"Terribly written and lost interest half way through" is not a complete sentence.


George McCall April 25, 2011 at 3:15 pm

DELTA does not have a hub in Phoenix. You would have been flown to Salt Lake City or Atlanta to make a connection.


Ross July 25, 2011 at 9:37 am

Speaking as a very frequent business traveler, Delta is the worst domestic airline. Their in-flight amenities are generally very nice, but everything about actually getting on the plane and flying? Not so much.


Rst July 26, 2011 at 8:54 am


I agree Delta has alot to improve upon, but I am sorry. US Air has the Worst Airline crown


Retired Pilot August 3, 2011 at 12:06 pm

If you truly arrived 30 minutes prior to departure, with no checked baggage, Delta's stated policy is that you should have been put on the flight. If the flight was oversold, they should have offered Delta Dollars to induce someone to volunteer to take a later flight.


Tim October 20, 2011 at 8:11 pm

I have to throw the bulls@#t flag on this one. It is not a Delta hub, a flight wouldn't be built with those time connections.


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