overhead bin

A Rough Day

November 27, 2011

in Luggage Stories

I live about 2000 miles away from my sister to whom I’m very close. One weekend, I made a quick flying trip home because I’d decided there was no way I was going to miss wedding dress shopping with her. It was a fantastic but very short and busy weekend. The last morning I was fighting the creeping feeling of impending sadness and homesickness while doing all the normal tasks of getting ready for a flight– checking in online, double-checking the departure time, seeing if a gate had been assigned yet, etc. When I logged into my email to find my itinerary, I also found an email from a friend telling me that a mutual friend of ours had been struck by a car and killed. I was shocked and upset, but I pulled myself together, got my bags, and went to the airport.

Our petite regional airport herded us through the gate, down the gangway, down the stairs, across the tarmac, up the stairs, and on to one of the smallest planes in the world. I was among the last to be called to board. By the time I got through the door, it was a madhouse of people with overstuffed bags and wheeled suitcases cramming their items into every available overhead bin. My seat on this increasingly overheated, teeny tiny plane was the first in the row (though not first class), with no underseat storage. I looked around helplessly. I tried in vain to shove my small soft-sided carry-on into a bin. I failed. Feeling increasingly overwhelmed with every passing moment, with other impatient passengers piling up behind me as I tried going further down the row, I tried another bin. I failed. The businessman behind me sighed loudly and said in a loud snide voice, “WHAT is taking you so long? IT ISN’T ROCKET SCIENCE.”

There was nothing else I could do. I burst into tears. I shoved past him and everyone else in the aisle, walked towards the still open door, stuck my head out, and just started crying uncontrollably. I cried as I handed the flight attendant my bag for her to stow… somewhere. To this day, I have no idea where she put it. I cried through the safety presentation. I cried into my ginger ale while my seatmate’s huge arms and legs invaded my space. I cried through the duration of my layover and about half of the next flight. I was mortified but I couldn’t stop crying.

So if you saw a girl in her early 20s with tears silently streaming down her face on either of those flights or at the Detroit airport, I apologize. It was a rough day.

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I was on a U.S. Dareways flight from Tucson to Atlanta last month (about a 3 hour flight) that was, for once, not full. I was in Group 4, so I boarded the plane nearly last, but there was plenty of overhead space and no issues with stowing carry-ons.

As I approached my seat, I placed my small carry-on suitcase and my laptop bag in the overhead bin, putting them as close to one another as possible to leave room in case someone else wanted to add to the bin. No one was in the seat next to me and no one was sitting across the aisle.

As I went to sit down, a flight attendant rushed up to me and said, “Could you place your laptop bag under your seat?”

Since there was plenty of overhead space and I was one of the last to board the airplane, I politely told her, “No, it’s a 3 hour flight, the plane is not full, and I would like to take advantage of the leg room.”

She begins to get huffy and tells me that it is a rule that if I have two bags, I MUST place one of them under the seat. She also says that it is NOT a 3 hour flight, but only 2 and a half hours. I put my bag under the seat, but I told her I had never heard of that “rule” and why does it matter anyway, as the plane is not full. I tell her that as soon as everyone is on board and there is room in the overhead, I am going to place my bag there.

She says snottily, “Am I going to have trouble with you?” I responded by saying that if she can show me the FAR (Federal Aviation Regulation) that outlines that rule, I would be more than happy to comply. She hems and haws a bit and then says, “It’s not a FAA rule, but an airline policy.” I tell her that it makes sense if the plane is full and overhead space is at a premium, but why would she even care if there is plenty of space?

She does not answer, but simply walks away. As soon as she does, I move my bag to the overhead. She comes flying back up the aisle to berate me again for not complying with her directive and defying her. I told her she is doing nothing but exercising her small powers and she should grab a beer and I can show her where the escape slide is!

The other flight attendant nearby almost split a gut laughing, as did the other passengers around me. One of the male attendants said, “You should try flying with her all the time!” so obviously she does this a lot.

I was very calm throughout, did not raise my voice, and when she asked me again if I was going to move my bag, I told her no, I was happy the way I was and wasn’t that the real reason for her being there, customer happiness, and wasn’t she happy now that I was? She responded by saying, “I really don’t think you could ever be happy!”

She walked away in a huff, and I did not hear from her again for the rest of the flight. The flight attendant who laughed and made the comment apologized to me as I was leaving the plane in Atlanta (3 hours and 15 minutes flight time, BTW). It really seems to me that a lot of flight attendants are having attitude issues (sometimes rightly so), and are  just looking for a fight.

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Wednesday, February 2nd, AA flight 1499 from Dallas, Texas to San Jose, CA.

I am 6′ tall, long legs. I always book my flights way in advance to be sure that I can reserve an aisle seat to avoid being cramped.

As we are boarding there is a mother, father and small child several people in front of me. The mother does not speak English. The child is too young to speak, but can walk and babble.

As many flights the previous day were cancelled, this flight was full. The gate agent continued to make her announcement to only bring on one carry-on that must fit in the overhead bin, and only one other article like a purse or laptop… ONLY.

This family of three had 5 large carry-on suitcases. In addition, the mother had a purse and a diaper bag. The gate agent originally said they could not carry on five pieces of luggage. They acted as if they did not understand. The gate agent then said that two of the bags were too big to fit in the overhead bin… to that the father understood, and there in the door of the jetway, blocking boarding… he began to re-shuffle items from one bag to the others, much to the dismay of the passengers and gate agent. The gate agent made an effort to say that they had too much, but the father then stuffed the individual bags in question into the “size guide” rack. The gate agent, flustered, waved them on.

A few minutes later I board the plane with only my small backpack which I planned to put in the bin above me so that I could have leg room. As I get to my row, there standing are the mother, father and child. The father has taken all of the overhead bin space above my row, and the bin space above the row opposite my seat.

I take a deep breath, and let it go. The father, mother and child are standing in my row. I say to the father, “This is my seat.”

The father in perfect English responds, “We are travelling together, will you take my seat?” I look at his ticket… it is a MIDDLE SEAT several rows back.

I tell him, “No, I booked my flight months in advance to reserve an aisle seat.” The father very politely says “no problem” and then moves to his seat several rows back.

I sit down; the mother and child sits down. And, you got it… the kid starts screaming! The mother does little to stop the child. She stands and says something to the father in another language. I pull out my book and try not to be bothered.

A few minutes later and the child is continuing to scream and cry. The mother continues to look back . I hear the father talking to a flight attendant, and then the surly flight attendant says to me, “You have to move so the father can sit by his child.” Just like that… not “will you move,” or “please move,” but… “you have to move.”

I said, “Does he have an aisle seat?”

The flight attendant replied “No, but wouldn’t you rather move than listen to a screaming child?” She did have a point, but she could have been more polite about it.

I take another deep breath and retrieve my small backpack from underneath the seat in front of me and get up. At that time another flight attendant says, “Here is a window seat,” pointing to another row back. So I move to that seat… not sure whose seat it was because the flight ends up being fully packed, and some other poor soul takes the guy’s middle seat.

So, to this I ask why? I played by the rules. I made my reservation months in advance to ensure my seat. I only carried on a small backpack and checked my other luggage. I did not carry a small, screaming child onto the plane. So, why did I have to move? So, why did I have to cram my backpack into my leg space, under the seat in front of me? Why did I have to endure the scream of someone else’s child? Why was I originally being moved to a middle seat? It seems AA was more accommodating to the people not playing by the rules than to those of us that do play by the rules.

To top it off… when the flight was over… the father stood in the aisle and began to remove all 5 pieces of his luggage, while those of us behind him waited and waited and waited.

As I passed him in the jetway, he said to me… “It really wasn’t a big deal.” I took another deep breath, and said nothing. Nope, it wasn’t a big deal to him. He inconvenienced everyone else for his wife, his child and himself because he was too cheap to check his luggage. And he was inconsiderate by flying with an unruly child.

His choices… that we have to support.

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This isn’t so much one specific flight from hell, but more of EVERY flight that I’m on ever since airlines found a way to gouge even more money out of fliers by charging for checked baggage. I’m a frequent flier and also have one of those airline-partnered credit cards, so I don’t pay for checked bags to begin with. But I’m so tired of being the last “zone” to board because I am seated near the front of the coach cabin, only to find that the overhead bins above my seats are full of carry-on luggage by first class passengers! I’ve already checked my bags to cut down on the demand, but I often have a laptop which must go in the overhead bin because I’m seated against the bulkhead where there is no other option than the overheads.

Then when everyone is scrambling to retrieve their bags upon landing, it infuriates me when a passenger that has stored their bag nowhere near their seat insists that everyone pass their bags forward (all the while bumping people’s heads, etc.) so that they can deplane!

If you’re in first class, you should either store your bags in the first class cabin or check them like everyone else. Do not take the overhead space in economy and expect everyone to help you collect your bags upon landing. You can just sit in your comfy first class seat and wait on the rest of us to deplane and then retrieve your bags!

Remember when the cost of jet fuel (and oil in general) skyrocketed in 2008 and airlines just HAD to do something to cover the higher cost of fuel, so they started charging for checked bags? Well now that oil/fuel prices have come back down to the pre-sky high days, the airlines will NEVER stop this revenue source. But they now need to solve the problem that THEY created and monitor the use of overhead bins.

P.S. The same goes for people who are seated at the rear of the plane that fill up the space at the front of the coach cabin as they’re boarding because they’re “not sure if there will be space when they get back to their seat!”

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