delay/cancellation

This is not so much about a hellish flight, because the flight was fine, it was the getting to and from the flight that was hell.  Do you know how, when there is an accident, the investigators rarely find a single proximate cause?  Instead, they find a chain of improbable events that conspired to eventually […]

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One holiday I was going through Atlanta on military leave. When I got to the gate I found out there was a flight leaving about 3 hrs. before my booked flight. I was able to get on it. Great, I thought. Once on the airplane, after leaving the gate, the announcement came… sorry… experiencing difficulties… […]

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Several years ago, I was on a business trip to Asia, which concluded with a 13-hour flight from Narita Airport outside Tokyo, to San Francisco. The plane was scheduled to leave at noon, and the United flight was only about one-third full, mostly with fellow Americans. After we had all gotten settled in our seats, […]

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I was on a Spirit Airlines flight from Detroit Metro to Reagan International to go to a wedding. The flight time was less than an hour and we were told that after 9/11 any flight coming out of or going into Washington, DC can not have anyone be out of their seats within a 30 […]

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Anyone that has flown out of Denver knows that United is always back logged in the ticketing area. It doesn’t matter the day, time…it’s a log jam. I have arrived 4 hours early for international check-in (Denver to Belfast 3 flights w. International connections) and security — to walk through the door at 7am to […]

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About 3 years ago, I flew on a major US airline from Chicago-O’Hare to Sacramento by myself at the age of 13. I was going to see relatives and stay with them for a week. After checking in at ORD (and passing security with a 12 oz bottle of liquid- it was after the “liquid […]

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In January of 2003 I was flying to Amsterdam from Johannesburg, South Africa on KLM/Northwest. The flight was on time getting to Amsterdam. It had been snowing in Amsterdam. I had an approx 4 hour layover in Amsterdam before boarding a flight for Dulles Airport. Boarded the plane on time and the plane left the […]

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Two years ago, I flew from Boston to Philadelphia to get a connecting overnight flight to Ireland. Due to summer storms, we circled Philadelphia for about 90 minutes and then sat on the tarmac waiting to dock at a terminal. There were about six people trying to make the connecting flight to Ireland, and what […]

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I flew Pan Am several times never had a good experience. Here is the worst: Lining up for takeoff from Honolulu, a great BOOM!! made the whole plane shudder. Never mind, we took off anyway, the airplane shuddering slightly until we lifted off. Sitting next to me was a Pan Am pilot. After we were […]

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I was on my way back from a school-sponsored trip to Europe. The week was fantastic. The flight back into the US landed in O’Hare early in the morning, with a long layover before the flight home to Pittsburgh. Because there was not enough room for our entire group on one plane, four chaperones decided […]

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The This Modern World cartoon below features a panoply of flying hell issues which are described in numerous stories on our site – poor customer service, portly passengers, cell phone use, delays, annoying passengers, dissatisfactory flight attendant service, crying babies, animals, lousy food, plane problems, lost luggage and, of course, the dreaded reclining seats. Can […]

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In February I decided to fly from St Louis to Ottawa (Canada), with a stop-over in Chicago on United. I was travelling with my 3 yr old daughter and 8 month old son. I do this trip a lot, but usually do the stopover in Toronto. I opted to fly thru ORD, which was more […]

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