From the yearly archives:

2009

Prelude

We were scheduled to go to a National meeting in Tampa on 9/16/06. Our flight and hotel arrangements were made months ahead of time.

September 11, 2006
4:30 pm – automated phone call from Delta airlines at work. It was rapidly giving me a lot of information about a schedule change for September 12. The new schedule change involved the cancellation of our flight segment from Atlanta to Tampa. Therefore they were routing us.

Act I

September 12, 2006
I left my house at 4am for a nice leisurely 45 minute drive to the airport where I was to meet my travel partner and we were to catch a flight at 6am. Since the Bloomington airport only requires an hour check in, time was sufficient.

After presenting our valid passports at the ticket counter (at 4:50am), the agent proceeded to type on her keyboard. After several minutes of typing and very peculiar looks on her face, she asked another agent for assistance. When the two of them could not figure out the problem, they phoned for a supervisor to come and assist. This really triggered my curiosity, so I asked if there was a problem with our reservation. The original agent said that there had been a schedule change yesterday. I told her that I was aware of that, not happy about it – but aware of it. She then proceeded to inform us that original schedule change was put into the record incorrectly and that they were unable to issue boarding passes for the (now) 3 segment flights.

At 5:50am, the team of people working on this issue managed to get the boarding passes to print, however mentioning that there was still a problem that needed to be fixed in our record prior to our arrival into Atlanta. Trusting that these agents would do that for us, we took our boarding passes and proceeded to the security check in. Stopping dead in my tracks, I noticed the security line was longer than I had EVER seen at this small airport.

I walked up to the area where the security person was checking boarding passes and I.D.’s and mentioned to her that we had a 6am flight. Her only reply was that we could cut in front of someone if they agreed to it. Fortunately a lady allowed us to enter in front of her, however she made very nasty comments behind us the whole time we were in line.

After finally getting through the security line, we put our shoes back on, collected our belongings and took off running up the escalator to our gate. Upon arriving to the gate area, we notice a lot of passengers sitting in the waiting area. The flight had been delayed. Thinking back on the day, I wish that had been the worst thing that had happened! Eventually the flight takes off and we are on our way to Atlanta.

Act II

The pilot had announced that bad weather had backed up air traffic in Atlanta (like that is something new?), so we were semi-prepared for what came next. We were boarded onto the plane for Greenville. This is a short 27 minute flight, so it is a small plane with no snack or beverage service. After we had been sitting in the plane for quite awhile, the crew announces that we are awaiting a departure slot. The hairs stood up on my arms. This was drastically cutting into the allotted 28 minute connecting time we had in Greenville.

As the natives began to get restless, the flight attendants passed out extra small bottles of warm water. I am guessing that was to be our pacifier. The flight finally managed to take off with a very slim margin to make our connecting flight. I asked the flight attendant if she had any word on connections. She informed us that she did not know, but thought we should be OK since all the flights at Hartsfield and other nearby airports had been delayed all morning.

Act III

Immediately upon getting off the plane at Greenville, we headed as quickly as possible to the gate where we were to depart from. As we approached the gate, I noticed there was absolutely no one anywhere – no passengers, gate attendants or even a janitor. Glancing up to the screen, the flight was listed as “Deployed.” Go figure, it would be the only flight leaving on time today.

One redeeming quality of this episode was that the airline had already re-protected us on another flight. Since the flight we had just missed was the only direct flight to Tampa, we would have to route back through Atlanta again. Joy filled my heart… Hartsfield twice in the same day! (Now does that sound sarcastic?!?)

Obviously we were not going to make the 1pm meeting. There’s still the nice dinner and cocktail party at 6pm.

By this time, we were past the aggravated stage and all we could do is laugh hysterically! After all, what else could happen?!?

 Act IV

I had to ask, didn’t I ?!? We had a wait for our next flight back to Atlanta. After locating our next departure gate, we headed off to use the restrooms, get a cold drink, etc. then found a nice comfortable spot to sit down.

Our next flight boarded close to on-time, but of course, the flight had to be delayed. The bad weather had backed up traffic in and out of Hartsfield and the pilot announced that we had to wait to for an available slot in Atlanta. Repeat course – after a long wait on the plane, the flight attendants served us a small bottle of very warm water.

Our flight eventually took off and landed uneventfully in Atlanta with time to spare for another restroom break and a quick cold drink.

 Act V

Anyone that has ever traveled through Hartsfield Airport knows what is coming next. Has there EVER been a flight (connecting or otherwise) out of Atlanta that was not delayed or cancelled?!?

By the time our flight actually got taken off for Tampa, we were so grateful that we were on the way that we were not even sad that we were also going to miss the dinner. The WHOLE meeting day was shot anyway!

Our flight into Tampa landed and we departed the plane at 7:45pm. The last transfer to the resort departed at 8pm. Our only hope was that our checked bags made it to Tampa on an earlier flight.

My travel companion went to the baggage carousel and I headed to the airline office. Finally, a stroke of luck ??? Our bags were sitting right outside the office. I grabbed them and we headed for the door to ground transportation. We both needed to use the restroom, so my travel companion headed that way while I went outside to look for our transportation. I found the rep just as my partner came out the door. I told the Carlson lady that I needed to run to use the restroom, but she said there was not time for that. She shooed us to the bus and it immediately departed for the resort. It still was not 8pm, but I guess they were wanting to go home.

After a 20 minute bumpy bus ride, we arrived at the Saddlebrook Resort. Because the discounted rate at Saddlebrook was 190.00 plus tax per night, we had made reservations to stay at the Best Western just up the road. We were either going to catch a ride with the other office manager, who had rented a car – or just take a cab to the other hotel. However I was still needing to use a restroom, so I went up to the desk at Saddlebrook and asked where the nearest restroom was. The desk clerk suggested that I go ahead and get registered first. I really did not want to let her know that I was not staying at their resort, so I just told her that it was imperative I use the restroom first.

While we were in the restroom, we called the cell phone of the other office manager. They were just at the exit of the resort and were turning around immediately to pick us up. Ten minutes later, they pulled up to the front door. We loaded our bags in the trunk and took refuge in the cool air conditioned car.

On the way to the Best Western, our rescuers wanted to stop somewhere so we could get something to eat. We both graciously declined. More than anything, we just wanted to get checked into our hotel, shower and go to bed.

Check in at the Best Western could not have went any smoother. The desk clerk was extremely friendly and efficient, so we were in our room in just a few minutes. After getting off our feet for a few minutes, we decided to call out for a pizza. It took only four phone calls to find a pizza place that would deliver to the area we were in. “45 minutes for delivery” is what we were quoted – plenty of time to unpack and get a quick shower in.

I was the first to open my suitcase. As usual, things were in a big disarray – but as I started looking through the clothes to find my pajamas, I realized there was a much bigger issue at hand. Everything in the bag was wet. At first I thought it was from the gels, liquids and pastes that we can no longer tote in our carry on bag. But closer examination proved that to be inaccurate. It appeared that the bag had been sat in water – possibly on one of the tarmacs or torrential downpours they had seen today? Out of curiosity, we had to check my travel partners bag as well – same as mine – everything was wet.

We hurriedly starting hanging everything up – on hangers, backs of chairs, light fixtures and anything else we could use. The next day’s meeting began bright and early and it would be nice to have dry clothes when we left.

I found one long sleeved sweatshirt (that I had brought to wear back home on the return flight) that was a little dryer than most of the other clothes. So even though it was very hot and humid, I put it on to sleep in.

In the meantime, no pizza delivery. Still no pizza delivery. And STILL no pizza delivery.

Finally at 10:30 pm a little knock at the door – it was our pizza. By this time, we are too tired to think about eating much of anything. We each had a slice and a half of cold pizza, then tucked in for the night.

{ 10 comments }

I took my three children from Idaho to Virginia with a change of planes in New Jersey. The first leg of the trip was fine. In New Jersey, there were flight delays due to rain. There wasn’t enough room for everyone to sit down and it was very crowded. One man seemed to think it was the airline’s fault for the rain, but the weather was to have been clear. He was yelling and demanding to be flown immediately to his destination. Thankfully, my children were very well-behaved and well-mannered as well as most children I saw.

After a few hours, we were bussed to the plane. There we sat. We were extremely crowded; it was very hot and the rude man from before was on the bus with us making a scene. We were not allowed to get out of our seats. No one would tell us what was going on or how long we would be there. This was 2001 when wireless service wasn’t as good as now. After about three hours, one man was able get a signal and contacted the airline who explained it would be about 10 more minutes. It was another hour.

Not everyone was able to board and had to be bussed back to the terminal as we ended up taking a smaller plane. My kids were put in the back and they wanted me in front. I explained I had to sit near my young children and suggested maybe another passenger would trade me. The very rude attendant demanded I get in my seat or I would not be allowed on the flight. My seatbelt didn’t work but, since the flight was full, I decided not to say anything because I knew they wouldn’t let me fly and this would have created many more problems. There were no snacks given to hungry passengers since it was such a short flight. We weren’t allowed to use the bathroom until after take off. My kids managed to keep in good spirits but I was silently fuming.

Two weeks later, 9-11 happened. That put things in perspective.

{ 0 comments }

I am a short woman, less than 5 feet and I was flying from SFO to BOS. I had a carry on and could not lift it to the overhead bins. I asked a flight attendant to help me because I was afraid I would drop it on the person sitting below. She said that she would assist me if needed. I did need her help, else I would not have asked. Alas the bag did drop, hitting a passenger. Thankfully the person my bag dropped on helped me place my bag accordingly.

{ 5 comments }

Stuck In The Crapper

December 29, 2009

in Airplane Stories

Good Morning Friends!

Several of you may have received a rather cryptic text message from me yesterday that may have seemed like a riddle…”guess who got stuck in an airplane lavatory for over an hour?” is the question that was posed. Well, the answer to that riddle, folks, is ME.

However, some of you may have taken this little riddle out of context with the responses varying across the board from people insinuating that somehow I joined the Mile High Club to suggestions that I was experiencing digestive difficulties. Let me tell you something, unless you are the size of a garden gnome, there is no way that more than one person can even fit in the lavatory of a Canadair Regional Jet 200, so really your only option for Mile High Action is joining it, ahem, by yourself. Additionally, doing anything other than Number 1 on this lavatory is really not an option either. So here’s how it all went down…

Prior to my flight, I enjoyed a snack and a beverage with some of the other travelers in the Little Rock Municipal Airport (signs on the highway indicate that it’s a national airport, but I’m not quite sure). The young man sitting next to me at the eatery was also on my flight and we headed to our gate together, but not before I decided to make one last trip to the little girls room, just for safe measure, as a good traveler always does. However, I tend to drink a lot of water, and by the time we boarded, my bladder decided once again that it was full, and I checked with the flight attendant to see if it would be alright if I took another quick trip to the loo before takeoff. I have followed this protocol several times before without incident, and with the short duration of the flight, it was questionable as to whether or not the captain would take off the “fasten seatbelt” sign in flight to allow movement about the cabin. I was in the last row so I wasn’t going to cause any traffic snafus, and off to the lavatory I went.

Got in, locked the door, did my business, washed my hands and as I tried to exit. Lock. Wouldn’t. Budge.

I tried drying my hands even more… maybe there was still soap on them. No luck.

I tried wrapping towels around the little sliding knob. No luck.

I tried pulling on the door, hoping that maybe a change in the angle would allow the latch to freely slide. No luck.

I knocked on the door from the inside and said, “Help! I’m stuck!” and the flight attendant, Tony, came to attempt to assist. No luck.

Tony got the captain and they went to see if a screwdriver would help the situation. No luck.

On and on with this for about 30 minutes and I started to panic. Sweat accumulated on my brow, my heart started to race and then came the tears. I was officially freaking out.

Tony tried to keep me calm but it wasn’t helping. Usually when faced with a panic stricken situation, one can take a deep breath. Not an option on a lavatory where the aroma is a combination of blue water, the fecal matter of others and Delta’s latest choice of in-flight soap, Lemongrass Wasabi (no kidding). I tried wet paper towels on the back of my neck but the coolness had the shelf life of potato salad at a July picnic.

I guess my distress became evident to a few of the passengers as I started to hear different voices trying to reassure me that Delta would get me out of there soon. It didn’t help much and seemed very trite, considering they weren’t the ones stuck in the airplane crapper. Tony came back and told me that ground maintenance was on its way and would get me out. That took another 15 minutes or so, and when they arrived I was thrilled. Ground maintenance has the big tools, and at one point I asked them if they had a blow torch and they could just melt the door and lock to get me out.

After about 15 more minutes or so, progress was made and I started seeing a crowbar appear on one side of the door. Luke the maintenance guy was persistent and worked the door from both sides with the crowbar. I started seeing the door come off its hinges and the full vision of the lock appear from its hiding place. Five minutes later I was out and the lavatory on this particular jet was rendered inoperable, thanks to my small bladder and Luke’s crowbar.

Once out, I actually gave Luke a hug and was greeted by Tony with some ice water. I didn’t drink too much because, even after all that time in the lavatory, I had to go again. The crew allowed me to deplane and use the facilities in the terminal. I talked to the co-pilot for a few minutes as I stood shaking like a chihuahua on Red Bull, and he told me a story about how that had actually happened to one of his captains once before any passengers got on the plane. It made me laugh a little bit but still doesn’t make up for the fact that airplane lavatories do not have any means of escaping in the event of an emergency.

After all was said and done, I caused our flight to be delayed by two hours, many of the passengers had to de-plane and catch a different flight to Atlanta and others (including myself) had to catch later connecting flights home. I should have been home by 8:30pm but instead I didn’t get back to Nashville until around 11:30.

Many have asked what Delta did after this incident? Well the answer is nothing, really. I wrote a letter to customer service and they did provide me with a $100 credit, but that’s it.

The moral of the story is that you should most definitely try to empty your bladder before you board. If you do have to use the lavatory, check the lock before you commit to locking the door. Sometimes it’s worth having the door slightly cracked open to avoid getting stuck.

{ 6 comments }

Request For Assistance Leads To Insult

December 28, 2009 Attendant & Pilot Stories

I am certain that most of you have stories worse than mine, but I felt that those of you who have never flown with American Airlines in the southwestern United States should be warned.
It was December 2003, airlines were hemorrhaging money, and you would expect that customer service would be a priority. Apparently, not. I [...]

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Children Separated From Parents

December 28, 2009 Baby & Kid Stories

In 2006 we were flying from Frankfurt Germany to the east coast. We were traveling with our two young children ages 3 & 4 years old.
The airline (which previously we had good experiences with) gave us all separate seating in areas where we could not even see each other. We thought once we pointed out [...]

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Left In A Lurch

December 27, 2009 Delay Stories

I used American Airlines for a college spring break trip and will never fly with them again. We paid $1000 for a week-long trip to the Dominican Republic. At the end of our stay, we were told there was a snowstorm in the US and we would be unable to fly back at our regularly [...]

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Butt Grabber

December 27, 2009 Passenger Stories

I was returning to Portland from reserve duty in Guam in January 2004. Another man from my unit went with me and we ended up seated next to each other on the way over and most of the way back. At least we didn’t have to sit next to complete strangers. On the Honolulu to [...]

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Fried Chicken Lady

December 26, 2009 Portly Stories

This is a long one (especially from my perspective) but worth the read: So I’m on this Continental flight from Houston to Kansas City sitting in the middle seat waiting for the rest of the passengers to board. I am 6 feet tall and weigh around 250 lbs. but easily can fit between the arm [...]

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Make The Airlines Pay For Property Destruction

December 26, 2009 Luggage Stories

I flew to the States from Europe with one traditional bag having the 99 cent lock and the other a very expensive hard cased bag I have had for more than 10 years with a combination encased as part of the bag itself. On picking up my bags I found that my traditional bag had [...]

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