united airlines

I guess getting home 26 hours late counts as hell. I had a nice 10 days in California and my United flights out, SCE to ORD to LAX and mid-trip LAX to SFO, were just fine. The return flight SFO to ORD to SCE was a bit of a haul. Share a cab and arrive […]

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On February 16th, 2017, my family and I traveled on United Airlines from Boston to Maui with a stop in San Francisco. We took UA207 to San Francisco early that morning. We arrived at the airport late as we were stuck in rush hour traffic from all the commuters going up to Boston as we […]

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My wife and I just returned from 2 weeks in Japan. We took a cruise around the country out of Yokohama, and then stayed another 5 days in Yokohama visiting additional places in Japan. The vacation was wonderful, but getting there and back had its hellish moments.

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My husband and I recently took a trip to Australia from the USA to visit his ailing elderly father. I am an American citizen, and my husband is an Australian national and is also an alien resident in the USA. This is partially his fault.

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My flight isn’t for several months but I’ve already experienced a little hell.

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An Open Letter to United Airlines, my hero L. Rodger (I may have the name wrong), and fellow air travelers:

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Another Open Letter to Jeffery Smisek, United Airlines President and CEO. I am reaching out to you today to tell you my experience with United Airlines. It is my hope with this letter that United Airlines changes their ways. Not only did United Airlines put my family in danger, it was the worst experience I […]

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“Would you like ice cream”? That is what the United flight attendant asked me as she woke me and 300 other passengers flying coach from Shanghai to SFO, four hours before we landed.

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I flew from Newark to San Francisco on September 11, 2014 on United. I had business meetings the next day, weekend social events, and then further company meetings in Las Vegas, so I had packed numerous expensive and varied outfits, etc.

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If you fly on United Airlines you may be treated to a little public service video they share before the safety video, pre-departure. It details how much they care about their customers, and has touching vignettes of UA staff going above and beyond for their customers. What a crock of sh*t. I’ll try to make my […]

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I was flying United from ORD to LAX and upon boarding was pleasantly surprised to find that I was upgraded to First Class. My inner elitist crept up as I walked along the ramp, embracing for whatever reason the façade and aura that this is how I usually fly.

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In 2010 my mother and I were flying from Eugene, Oregon to Columbia, South Carolina. We were all forced to wait for two hours for an old United Express CRJ-200 that would take us to San Francisco. After waiting for two hours for “weather delays” we finally were rushed onto the cramped 50 seater. By […]

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