Loss of Cocktail Service in First Class

February 10, 2019

in Flying Hell Commentary

I am a frequent flyer on most major airlines traveling for business and personal reasons. As a VIP member on most airlines, I am finding it more and more difficult to receive appropriate service in business and first class.

It has always been airline’s practice to offer a cocktail immediately upon boarding. Oftentimes I am not offered a cocktail until at least 15 minutes in the air. Also, I expect frequent cocktail refills on longer flights – which is becoming a thing of the past.

I find first class flight attendants rude and less attentive than in the past. The seats are dirty and cluttered with trash. There’s been flights where I have not seen an attendant the entire flight.

While most of the flying public flies coach/economy, the cost of a first class ticket is more than triple the cost of an economy flight. I expect first class amenities. Is that too much to ask? That being said, please don’t make this all about the cocktails – it’s just the level of service vs. increasing costs of first class air travel that is completely disproportionate.

{ 5 comments… read them below or add one }

James February 11, 2019 at 3:38 pm

Which airline do you usually fly? I ued to fly Ciontientnal business a lot — but dropped United becauses they were just not up to CO's standards in business class. I switched to Virgin Americ a, which had outstanding service. I have heard OK things about Alaska.

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jake March 7, 2019 at 9:59 am

haha james….united adopted that great service standards from continental, put the kool aid down

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AP5 February 12, 2019 at 12:54 pm

Are you the jerk from the previous comment?

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Susan February 20, 2019 at 12:13 am

Ha ha! Good one! Not me but I feel his pain!

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Krista March 21, 2019 at 4:02 pm

When I first began reading this post I did say to myself that you could just have a cocktail in the lounge before boarding. But when you go to the part of there being trash in the seats I thought the same as you–you pay way too much money on your flight to get this kind of service. You are paying a premium for more space, better food, and all the other extras. I urge you to contact the airlines to find out what level of service should be provided. You can then adjust your expectations to that.

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