British Airways Berated for Boorish Behaviour

December 21, 2011

in Attendant & Pilot Stories

Posted below verbatim is correspondence that was forwarded to Flights From Hell.

Here is a letter I wrote to British Airways complaining about their boorish flight crews!

Dear Sir,

As a frequent BA flyer (Gold Card # ______), I have finally gotten to the point of writing a letter to say how sick to death I am about the obnoxious, boorish behavior of your flight crews when they are on the ground. They congregate in great herds, engaging in loud, obtrusive behaviour as though they own the world and everything in it. Last week was the last straw.

On Tuesday, November 17th, I was enjoying a quiet business dinner at the Mambo Point Restaurant in Kampala, when 8 BA crew came and sat at the adjacent table – 5 females and 3 males. No one objects to high spirits over dinner, but this was way over the top. The loud talking and laughing wasn’t so bad, but when the “BA Spice Girls” started singing, it was just too much. Loudly, and not even in harmony. Other diners were looking on, just as annoyed as I was. They all knew it was BA crew. I asked the restaurant owner if she could discreetly request this mob to keep the noise down. She apologised but said she could not, as they would get up and leave. She obviously had had experience of BA crews before.

When I was leaving I could not resist a parting shot. Speaking to the eldest male of the bunch, clearly the Captain, I quietly let him know that their behaviour was offensive to other diners and was not doing BA’s image any good. Who told me to open my mouth? The “Spice Girls” then rounded on me, loudly castigating me for having the temerity criticise their behaviour. I fled, before things got out of hand.

I write to you because this is not an isolated incident. Once I had to call the front desk at 2:00am on a Wednedsay to get the BA crew in the room next to me to keep the noise down. It is exactly the same elsewhere; BA crews have the reputation for loud, loutish behavior. Do they behave in England like this, or is this kind of behaviour only for export? Judging by the amount of alcohol these people consume, you’re paying them too much overseas allowance!

Fed up,

Cc: Sir Robert Ayling

Chairman & CEO

{ 3 comments… read them below or add one }

Don December 22, 2011 at 3:47 pm

So how is this a Flight From Hell? Maybe dinner from hell or hotel stay from hell, but it wasn't even close to being a flight from hell.


chode December 23, 2011 at 1:47 pm

Chariman and CEO of what? A toliet? Listen, if you cannot stand people conversing and having a good time, stay home, don’t go anywhere.


kendra December 23, 2011 at 3:02 pm

He CC'd the Sir Robert Ayling, the CEO and Chairman of BA, on the letter. He wasn't referring to himself.

You moron. Next time have Mummy help you read the grown-up stories.


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