Traveler Furious over Refusal to Board Flight

December 23, 2011

in Non-Story Archives

Flights From Hell was sent a link to the video below by a friend of the videographer.  The video, taken recently at Albuquerque’s airport, shows an individual who’s very upset at a gate agent for refusing to allow him to board a flight because he’s inebriated and agitated. Although the traveler pleads that he has to get to Dallas for a business trip, threatens to sue American Airlines, hurls personal insults and profanities (don’t watch if you’re offended by foul language), the agent sticks to her guns.

While FFH has many stories describing poor attitudes on the part of airline staff, airport and flight personnel all too often receive rude treatment by the traveling public. Such experiences can lead staff to become less inclined to focus on providing courteous customer service. If each side tried to see things from the other side’s perspective, and would treat others as they’d like to be treated, traveling would be a much better experience for everyone. Maybe it’s something to make as a New Year’s resolution for 2012?

Beaver December 25, 2011 at 11:37 pm

What an assaholic that guy is. Where was security?

Myname January 6, 2012 at 12:04 pm

The gate agent remained composed under fire. Doesn't seem that she replied in kind at all. Beaver is right: somebody (maybe one of the employees next to her) should have had security escort this bozo to the cab stand.

Guest January 7, 2012 at 1:03 am

I love to take on assholes like this……the gate agent did very well. I would have just given him the fish-eye while he rambled on and on…."I have a meeting, have to get to Dallas tonite", etc…….And then I would have used one word — IRRELEVANT. People like this should not be indulged with words. Silence and 1 or 2 words is like heaping coals on their head.

airline employee January 7, 2012 at 1:06 am

I love to take on assholes like this……He could ramble on as much as he likes, I would just keep staring at him, no comment, maybe one word after all his talking about having to get on this flight — "Irrelevant" !!

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