Most of you probably know that US Air charges $7 for meals. When they first started doing this last year, fatty behind me tried paying his $7 IN CHANGE! Fatty had almost enough quarters in his pocket to cover it. I couldn’t believe he was making the stewardess count all that change. They have such […]
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On Friday, March 27 our party of four was scheduled to depart Orlando (MCO) traveling to Philadelphia (PHL) on USAIR # 706. We arrived in plenty of time to make the flight. The check-in process was smooth and we had no problems getting to the gate. It looked like it would be a good day […]
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I fly frequently coast to coast with my job, as a Computer Network Coordinator, so flying is no problem with me. I know to allow a lot of time for delays or whatever during the flight. My husband, although he was in the Air Force, does not like to fly…go figure. Anyhow, we were going […]
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I was flying from Memphis, through Pittsburgh, on my way to ABE to attend my uncle’s funeral. I was not in a particularly cheerful mood, especially since he was my only uncle and I loved him a lot. USAir had upgraded me to 1A and the flight was uneventful, although delayed out of Memphis because […]
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I was traveling with my wife on our honeymoon. This was to be two weeks in Greece and would require a flight from Charlotte NC to Philadelphia then over seas connection etc. I had booked first class seats throughout the trip, and had packed a carry on for a change of clothes for our arrival […]
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I flew on US Airways to Costa Rica. I regularly fly down to Costa Rica, usually on Delta. I hadn’t flown US Airways in awhile, but the tickets were cheaper. Never Again. NEVER. Shortly after we took off, a man in the aisle next to me ignored the rules prohibiting electronics–that is, he turned on […]
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My sister was married in Cancun, Mexico a few years ago. A few hours before the ceremony, my grandmother slipped on some wet marble, fell, and broke her knee. A few days later we arrived at the airport, prepared to head home on a U.S. Airways flight. The airline had no idea how to deal […]
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I was invited to my nephew’s wedding and had great anticipation of a lovely day. My flight was delayed, and they said they would re-direct me to Buffalo. I was flying out of Tampa on (as I like to call now) U Suck Air. I was to meet my brother in Charlotte, N.C. and continue […]
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This tale of frustration occurred back in the spring of 2005. I had flown from DC to Syracuse to visit family for Easter break, and my return flight had a layover in Philadelphia (where I’m originally from). I was frustrated, as Syracuse-DC is already a short flight, and Philadelphia-DC is literally less than 25 minutes […]
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When I tell my tale of woe about trying to get home to USA from Madrid, Spain Nov 15th this fall, friends say “write a complaint letter to US Air.” And I think, “Why should I expect an exec at a dysfunctional airline to care about customer satisfaction?” If they cared, my day of hell […]
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On July 10, 2007, my one year old daughter and I were to leave from NYC on US Airways. That flight was supposed to leave at 1.23 pm; boarding was supposed to begin around 12.45 pm. At around 1.30 the gate agent informed us that the aircraft (it was a prop plane) was too hot […]
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