Monday, June 23, 2008, O’Hare, American Airlines: The gate agent asked to check my boarding pass, then told me that she was not allowing me to board the plane and that she had the authority to do so because I had booked my flight June 22 ($847) the day before. The gate agent said she […]
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I am currently sitting in the Atlanta Airport. It is 6:52 am. Yesterday at 4:30 am I left my house near Boston to travel to Minneapolis. Walking out of my house I sprained my ankle. Needless to say I was a bit late getting to the airport. After hobbling to the airport from the Economy […]
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Three months ago my boyfriend’s brother…call him “Tom,” calls us to say he is coming to visit for 3 days. My boyfriend….call him “Jerry,” hasn’t seen his brother in 3 years so we are very excited. He gets a flight from Philly PA to Dubuque IA with a layover in Chicago. He leaves Philly at […]
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My husband, two kids (12 and 14) and I flew from Hartford to Honolulu to visit my family this March. I am a nervous flier, but I had been noticing that my daughter was picking up on it and somehow managed to convince myself, along with her, that it was okay to just ‘give up […]
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This tale of frustration occurred back in the spring of 2005. I had flown from DC to Syracuse to visit family for Easter break, and my return flight had a layover in Philadelphia (where I’m originally from). I was frustrated, as Syracuse-DC is already a short flight, and Philadelphia-DC is literally less than 25 minutes […]
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I generally do my best to avoid having to “Fly the Unfriendly Skies”. Two recent Flights from Hell on United only confirmed that things don’t get much worse. Even if they were giving it away, I would steer clear in the future… The night before my UA flight from San Francisco to San Diego, I […]
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I travel weekly for work and also several times a year (domestic and international), and will never travel AA again if I have a choice – I would rather take multiple connections than AA straight thorough, and as far as international flights – NO WAY! To date, I have yet to get my miles for […]
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Earlier this year, we flew from Newark to Beijing on United Airlines. Since there is no direct flight, we had to make a connection in Dulles. The aircraft came in late in Newark, and we sat on the runway in Newark waiting for the 26 planes ahead of us to take off. By the time […]
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When I tell my tale of woe about trying to get home to USA from Madrid, Spain Nov 15th this fall, friends say “write a complaint letter to US Air.” And I think, “Why should I expect an exec at a dysfunctional airline to care about customer satisfaction?” If they cared, my day of hell […]
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Here is my flight from hell. Leaving Paris to London; BA plane was late and we only originally had 1.5 hours between flight from London to NY. So now we only have about 30 minutes to make the connection in London. Get off the plane after having been through 2 security checks in Paris and […]
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Arriving back in the U.S. on a trans-Atlantic flight, I arrived in Chicago just in time to get stricken from the list of passengers for the flight I’d booked. It was too late–my seat got given away while I stood there protesting. Security rules prevented my being put back on the list. In sympathy, the […]
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My husband and I were at Dulles, set to leave for London for a big, and expensive, Christmas break. Our flight was delayed for hours but no staff member bothered to mention it, or explain it, so the hundreds of passengers sat around looking confused. Finally, police showed up and the plane, which was sitting […]
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