delay/cancellation

I was traveling home from Madrid to Houston this summer with my children, ages 9 and 7. We woke up at 6 a.m. in Madrid. Once at the airport, we realized that airlines weren’t labeled on the outside of the terminal, and we had to wander up and down the terminal to find ours (no […]

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Wound up on United today, although I usually don’t fly them… The flight was supposed to leave @ 0630… We boarded the plane, then were advised after about an hour that there was a problem with the “trim leveler thing, which is needed for the autopilot…” Disembarking, we were told to return to the ticket […]

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My wife, 10 month old daughter and I boarded a flight that was to take us from Seattle non stop to Dallas in the fall. The approximately 2 1/2 – 3 hour flight left the ground at about 2 pm and we were on our way without any problems. Just before we got to Dallas […]

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I travel a lot for business. I started this at a fairly young age, so I was a bit inexperienced in the ways of the world. But I have always been an accommodating person, I don’t complain much and I take it all in stride. It must be my Midwestern background. Anyway, I was on […]

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My husband and I were traveling with our two children (aged two and five.) The flight was uneventful but then we were delayed after landing as we waited for an open gate. After sitting with no air flow for half an hour the plane became quite hot and stuffy and apparently a pregnant women on […]

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I received automated telephone notification from American Airlines that my noon flight from NY to LA would be delayed an hour. When I got to the gate the equipment wasn’t there and departure time came and went. A half-hour later the flight was cancelled. We then had to go to the ticket counter, get our […]

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Baggage Bungle

November 16, 2007

in Luggage Stories

When my wife and I flew to Italy, the first two legs were on American Airlines. The first flight was supposed to be a non-stop from San Francisco to JFK. It circled Ohio for a while and then had to land at Newark to refuel for the 15 minute flight to JFK. We were told […]

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Holy Bovine!

November 16, 2007

in Luggage Stories

Air India: Holy Cow! (Pun intended.) I just flew them from Newark to Paris. 1. On arrival, my luggage was delayed by TWO HOURS. 2. On departure, the flight from Paris was delayed by FIVE HOURS, leaving me to miss my connection to SFO. 3. At Newark, I had to spend TWO HOURS waiting on […]

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Customer Disservice

November 16, 2007

in Luggage Stories

On July 10, 2007, my one year old daughter and I were to leave from NYC on US Airways. That flight was supposed to leave at 1.23 pm; boarding was supposed to begin around 12.45 pm. At around 1.30 the gate agent informed us that the aircraft (it was a prop plane) was too hot […]

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I was returning from Rome to Arizona in July of 2007. I chose Lufthansa because I had flown them many times before, and they’re one of the most consistently good airlines I’ve flown. I flew a connecting flight from Rome to Frankfurt at 8:30 am. I got to the airport at 5:00 am. The computers […]

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My husband I had just arrived at the Seattle airport after our honeymoon Alaskan cruise. The flight back to Minneapolis was supposed to depart at 11 pm, but much to my disgust the flight was delayed due to bad weather. So there we sat exhausted, in much need of sleep, with no options of catching […]

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I must preface this entire “flight from hell” with the fact that my outbound flight was an average, crappy-style flight. I was scheduled to arrive in Buffalo from Tampa at 8 or so pm. My layover – or should I say over night visit – was in Philadelphia. I did eventually arrive in Buffalo and […]

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