On Sunday, August 23rd, I was traveling from Cuenca in Southern Ecuador with LAN Airlines Ecuador to connect with the American Airlines service to Miami.
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american airlines
I would strongly recommend against flying US Airways or American Airlines. My recent experience with them is the worst I have ever had with any airline. My story is as follows:
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No one enjoys air travel these days, unless you’re a wide-eyed child still in awe of big shiny airplanes. For most 21st century adults, airplanes and airports are necessary evils. We learn to make the best of the situation at hand. Unless, of course, you’re flying American Airlines or US Airways. In that case, your […]
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British Airlines came highly recommended by friends so I bought a ticket round trip from New York to Madrid. All owned by the same corporation, the first leg of the flight was on American, my return will be on Iberia.
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In August 2006 I was flying to Amsterdam from SFO to take a cruise to the Baltics three days later. This was on the day of the “fluid bombers” scare on British Air. American Airlines to JFK to Heathrow, then British Air to Amsterdam. I used miles, hence the many stops. Luckily I was in […]
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My story occurred while vacationing in the Dominican Republic during the summer of 2008, on our way back from the airport at Santo Domingo to our home and final destination Miami, Florida. I was traveling with my husband, two brothers and my parents. American Airlines never fails to be a disaster in my view!
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I bought a round-trip ticket from Chicago to San Jose, California on American Airlines… but because of changes in my friend’s departure, I ended up buying another ticket to go out to San Jose on Southwest, figuring I’d just catch the American flight back (that I paid almost $500 for). Suckah! I called to double-check […]
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I was flying out of MSP on UAL and it was right after they had cutbacks for United. The flight attendants were really pissed off and taking it out on the passengers, focusing on Premier members. It was boiling hot in the airport and I took off my sweater and put it in a small […]
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Vomit on the back of the seat (1B)… Do you people take any pride in what you do? From my seat (2B) I could see L., our flight attendant in first class, having a gab session while the first class customers were thirsty. The attendants ate, drank and then took care of us…
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Every year my dad and I fly from California to Indiana for the Indianapolis 500 over Memorial Day weekend. We either leave on Friday or Saturday and then come back on Monday (depending on fares and our schedules etc.). Both my father and I, being AAdvantage Platinums, tend to fly American when we can to […]
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Flights From Hell was sent a link to the video below by a friend of the videographer. The video, taken recently at Albuquerque’s airport, shows an individual who’s very upset at a gate agent for refusing to allow him to board a flight because he’s inebriated and agitated. Although the traveler pleads that he has […]
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210
Airline Staff Lack Customer Service Skills
February 1, 2014
in Flying Hell Commentary
Since this is mostly a North American blog, here is an outside view on U.S. transfer regulations and American Airlines customer service. AA asked me for an evaluation – so they got it:
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