My wife and I took a round trip flight from L.A. to Bangkok on Thai Air. The flight to Thailand was marvelous! The food was superb, the service was excellent, and the plane, along with all the amenities, was great. However, the return trip was quite the opposite.
Our plane was taken out of service about an hour before the flight, and was replaced by an un-prepped plane. This entire flight had NO air at all coming out of the vents, making the entire plane near boiling inside within a few hours, no DVD or music (20 hour n/s flight!), and to top it all off, the food was cold, old, and hard – almost not edible. This flight was like being sealed in a sardine can. I was so uncomfortable, I almost lost my temper. It took every cell in my body to not go crazy on this flight.
After informing the airline of this unusual great/terrible r/t experience, they merely apologized. No discount offer, nothing. I was furious, and still am. 6/09
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At least they got you home relatively on time, right?
This is why I always bring my own entertainment on flights.
I bring my own entertainment too (thank heaven for MP3 players!), as well as my own food whenever possible.
One would expect better from Thai Air…
This is why I always bring 1 mg Ativan tablets on every flight.
You can always ask to be conpensated for the inconvenience.