In March of 2009 I flew from Newburgh, NY to Buffalo, NY by way of Philadephia with USAir. The whole trip was meant to take 3 hours, so the stopover wasn’t a big deal. The first leg of the travel went fine. I sat down at my gate in Philadelphia, and with 15 minutes until […]
Read the full post →
My family (wife and daughters ages 6 and 3) and I just returned to Minneapolis from our trip to Florida over winter break and just when I thought customer service for airlines could not be any worse, Southwest Airlines went and proved me wrong. Everything I had ever heard about Southwest had been fairly positive, […]
Read the full post →
Prelude We were scheduled to go to a National meeting in Tampa on 9/16/06. Our flight and hotel arrangements were made months ahead of time. September 11, 2006 4:30 pm – automated phone call from Delta airlines at work. It was rapidly giving me a lot of information about a schedule change for September 12. […]
Read the full post →
I used American Airlines for a college spring break trip and will never fly with them again. We paid $1000 for a week-long trip to the Dominican Republic. At the end of our stay, we were told there was a snowstorm in the US and we would be unable to fly back at our regularly […]
Read the full post →
The day I thought I was going to London was a day that I was very excited. I woke up like normal, brushed my teeth, showered and had a good breakfast, then I realized I needed to go to the airport to get to London! I checked my bags effortlessly and went through the deathly […]
Read the full post →
This is not so much about a hellish flight, because the flight was fine, it was the getting to and from the flight that was hell. Do you know how, when there is an accident, the investigators rarely find a single proximate cause? Instead, they find a chain of improbable events that conspired to eventually […]
Read the full post →
Two years ago, I flew from Boston to Philadelphia to get a connecting overnight flight to Ireland. Due to summer storms, we circled Philadelphia for about 90 minutes and then sat on the tarmac waiting to dock at a terminal. There were about six people trying to make the connecting flight to Ireland, and what […]
Read the full post →
My brother recently went on a class trip to Costa Rica during spring break. After they visited Costa Rica, they tried to drive to Texas to take a flight to St. Louis. They knew they weren’t going to make it on time though, so my brother’s teacher called into the airline, and the whole class […]
Read the full post →
In February I decided to fly from St Louis to Ottawa (Canada), with a stop-over in Chicago on United. I was travelling with my 3 yr old daughter and 8 month old son. I do this trip a lot, but usually do the stopover in Toronto. I opted to fly thru ORD, which was more […]
Read the full post →
On Friday, March 27 our party of four was scheduled to depart Orlando (MCO) traveling to Philadelphia (PHL) on USAIR # 706. We arrived in plenty of time to make the flight. The check-in process was smooth and we had no problems getting to the gate. It looked like it would be a good day […]
Read the full post →
Continental Flight 512 (EWR – POP Newark, NJ to Puerto Plata, Dominican Republic) 1/22/09 We arrived in Puerto Plata only to circle the airport for about an hour and a half. No updates were given by the crew. Finally the pilot said we were diverting to Santo Domingo airport because the cloud level was too […]
Read the full post →
My husband, two kids (12 and 14) and I flew from Hartford to Honolulu to visit my family this March. I am a nervous flier, but I had been noticing that my daughter was picking up on it and somehow managed to convince myself, along with her, that it was okay to just ‘give up […]
Read the full post →
210
