Several years ago I was on a business trip from Ontario, CA to DFW. I arrived at the airport with time to spare and waited for my flight. We eventually boarded–a full flight. As we were getting buckled in, I heard the flight attendant talking to a gentleman seated across the aisle and behind me. […]
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I was invited to my nephew’s wedding and had great anticipation of a lovely day. My flight was delayed, and they said they would re-direct me to Buffalo. I was flying out of Tampa on (as I like to call now) U Suck Air. I was to meet my brother in Charlotte, N.C. and continue […]
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So, this is not a flight I was on but my future mother-in-law. I am getting married this weekend and my future wife’s mother was to fly in last night on Delta Airlines from JFK to Denver. My fiancé and her mother were to have a special mother/daughter day of pampering. Her flight was scheduled […]
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Three months ago my boyfriend’s brother…call him “Tom,” calls us to say he is coming to visit for 3 days. My boyfriend….call him “Jerry,” hasn’t seen his brother in 3 years so we are very excited. He gets a flight from Philly PA to Dubuque IA with a layover in Chicago. He leaves Philly at […]
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Earlier this year, we flew from Newark to Beijing on United Airlines. Since there is no direct flight, we had to make a connection in Dulles. The aircraft came in late in Newark, and we sat on the runway in Newark waiting for the 26 planes ahead of us to take off. By the time […]
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When I tell my tale of woe about trying to get home to USA from Madrid, Spain Nov 15th this fall, friends say “write a complaint letter to US Air.” And I think, “Why should I expect an exec at a dysfunctional airline to care about customer satisfaction?” If they cared, my day of hell […]
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Here is my flight from hell. Leaving Paris to London; BA plane was late and we only originally had 1.5 hours between flight from London to NY. So now we only have about 30 minutes to make the connection in London. Get off the plane after having been through 2 security checks in Paris and […]
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Arriving back in the U.S. on a trans-Atlantic flight, I arrived in Chicago just in time to get stricken from the list of passengers for the flight I’d booked. It was too late–my seat got given away while I stood there protesting. Security rules prevented my being put back on the list. In sympathy, the […]
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My husband and I were at Dulles, set to leave for London for a big, and expensive, Christmas break. Our flight was delayed for hours but no staff member bothered to mention it, or explain it, so the hundreds of passengers sat around looking confused. Finally, police showed up and the plane, which was sitting […]
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I was traveling home from Madrid to Houston this summer with my children, ages 9 and 7. We woke up at 6 a.m. in Madrid. Once at the airport, we realized that airlines weren’t labeled on the outside of the terminal, and we had to wander up and down the terminal to find ours (no […]
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Wound up on United today, although I usually don’t fly them… The flight was supposed to leave @ 0630… We boarded the plane, then were advised after about an hour that there was a problem with the “trim leveler thing, which is needed for the autopilot…” Disembarking, we were told to return to the ticket […]
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I received automated telephone notification from American Airlines that my noon flight from NY to LA would be delayed an hour. When I got to the gate the equipment wasn’t there and departure time came and went. A half-hour later the flight was cancelled. We then had to go to the ticket counter, get our […]
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