gate agent

I was flying from El Paso to Burbank about a year and a half ago. I travel with a service dog. When I make my airline reservations, I am very clear that I travel with a service dog. My flight from El Paso to Phoenix was cancelled, and *** airlines put me on another flight. […]

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I was invited to my nephew’s wedding and had great anticipation of a lovely day. My flight was delayed, and they said they would re-direct me to Buffalo. I was flying out of Tampa on (as I like to call now) U Suck Air. I was to meet my brother in Charlotte, N.C. and continue […]

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Monday, June 23, 2008, O’Hare, American Airlines: The gate agent asked to check my boarding pass, then told me that she was not allowing me to board the plane and that she had the authority to do so because I had booked my flight June 22 ($847) the day before. The gate agent said she […]

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Travel Trepidation

January 17, 2008

in Luggage Stories

I generally do my best to avoid having to “Fly the Unfriendly Skies”. Two recent Flights from Hell on United only confirmed that things don’t get much worse. Even if they were giving it away, I would steer clear in the future… The night before my UA flight from San Francisco to San Diego, I […]

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Total Humiliation

December 5, 2007

in Airport Stories

A few years ago, I was flying as an unaccompanied minor. To ensure that the flight attendants know that you’re unaccompanied, the usual song-and-dance was that they would give you a red and white 3″ badge to pin on your shirt, and they would write on it with a black magic marker. This time, however, […]

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Customer Disservice

November 16, 2007

in Luggage Stories

On July 10, 2007, my one year old daughter and I were to leave from NYC on US Airways. That flight was supposed to leave at 1.23 pm; boarding was supposed to begin around 12.45 pm. At around 1.30 the gate agent informed us that the aircraft (it was a prop plane) was too hot […]

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I flew from Orlando to Miami one time back when a now-defunct airline had an hourly shuttle between the two cities on what they called the Sky Bridge, and what I called the worlds oldest 727’s. My friend who was supposed to pick me up was late, so I watched as the passengers for the […]

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In the high-flying, heady days of the Internet, I was working at a firm in Boston, MA and was attending a conference in San Jose, CA. I was flying back to Boston on a flight with one stop in Denver. The flight to Denver was uneventful, but there we picked up a large group of […]

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