desk agent

My partner and I were scheduled to leave DC on US Air on Flight 3243 to arrive home in Kansas City on Sunday, August 12, 2012. We started receiving robo-messages about a delayed flight (6 in total all with different departure times) before we reached the airport. When we arrived at the security gate the […]

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Here is a Kafkaesque nightmare from United Airlines. Our family of four took a one week vacation in California. We bought our roundtrip tickets two months in advance, including seat assignments. The flight from the East Coast was fine. Trouble found us when we tried to check in for the return flight.

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