I believe I had the honor of witnessing THE LAST STRAW for Southwest Airlines’ ORIGINAL queuing process. Background: for those that never flew SWA, or maybe just fly Gulfstreams, SWA was unique in that they did open seating; line up and enter. The problem was that lines would be silly long interfering with the hallways, […]
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The smell of death. A battlefield? A morgue? No. I smelled this awful aroma on a Southwest airplane. Sometime circa the summer of 2000, three friends and I were returning to San Jose from LAX. Everything started off normally. We arrived, checked in, and patiently waited an hour to board our flight. This is where […]
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I was recently returning to Jacksonville, Florida from Kansas City, Missouri after an extended weekend where I was a co-hostess for my sister’s baby shower. Needless to say, I was exhausted. The first leg of my flight was from KC to Ft. Lauderdale. Flying Southwest and lucky enough to have an A boarding pass, I […]
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I was flying from Albuquerque to Phoenix. On Southwest Air, I got my “A” boarding pass and took my window seat. Some guy took the aisle seat and the flight filled up. At this point, there were only about 3 empty seats on the plane — all middle seats. As you can imagine, some guy […]
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I was flying from Albuquerque to Phoenix on Southwest. Now, Southwest Air has the “persons of size” policy in that if you can’t fit with the arm rest down, you need to buy another ticket, but they only charge you for that other ticket if the flight is full. I was in the B boarding […]
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I had 2 flights from hell oddly enough only a few weeks apart in NOV-DEC 2002. On the November flight, I was a passenger on a Southwest flight from Columbus, Ohio to Chicago-Midway airport. I had flown this route many times before and it is usually only about a 50 minute trip. On this particular […]
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Summer 2007, I flew SWA from St. Louis to Oklahoma City to attend my sister-in-law’s baby shower. The flights themselves were no problem at all. However, when I got home and opened my bag to unpack, someone had dumped out EVERYTHING in my bag and just stuffed it all back in willy-nilly. Even my makeup […]
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I am afraid my story incriminates me as a passenger from hell, but it has to be told so that some people can see the other side of bad behavior and maybe sympathize just a tiny bit. Some people don’t mean any harm and just find themselves in a bad situation they never wanted to […]
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My family (wife and daughters ages 6 and 3) and I just returned to Minneapolis from our trip to Florida over winter break and just when I thought customer service for airlines could not be any worse, Southwest Airlines went and proved me wrong. Everything I had ever heard about Southwest had been fairly positive, […]
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This story is more about my asinine brother-in-law than it is about flights from hell. In all fairness the airline DID manage to lose his luggage on a nonstop flight from Las Vegas to Phoenix. So here we are, a few days before Christmas and my BIL, who ALWAYS drives when he visits us in […]
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My wife and I were flying from LAX to Tucson labor day weekend about 8 years ago on Southwest. We were already about 45 minutes late before we finally pushed back from the gate. As I watched outside from my window seat just in front of the wing I saw a ramp attendant running towards […]
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I was leaving on an early 7:30 a.m. Southwest flight from Oakland to St. Louis with a plane change in Denver, I got a window seat near the rear; later a fellow took the aisle seat no problem, plane is now getting very full. We are about to depart and from what I could see […]
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