December 2016

About 9 years ago I flew with my mom, step dad and brother from London Heathrow to Hamburg, Germany to visit family for my grandma’s 70th birthday. Obviously a pretty big deal, and back then planes didn’t bother me in the least. I was even thinking of going into the airline industry either to work […]

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On a recent flight from Spain to Sweden via Finland flying Finnair, I got a taste of an all too common experience of extremely bad service and a meltdown in service. Airline delays and cancellations of flights happen. It should be a front and center part of the business to deal smoothly with this, but […]

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