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I had a flight booked on Continental from Burlington, Vt to Las Vegas on July 27 for a conference starting July 28. My flight was scheduled to leave at 1:15 on July 27. At 11am I tried to print out a boarding pass online and could not. I checked the flight status and found the […]

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That this happened 20 years ago is immaterial – the lesson’s the same.  I was checking in with my wife for a flight to Europe from LAX.  As we were visiting a company office, I had a box of samples with me as excess baggage that would be paid by the company credit card.  We […]

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I always try and accommodate myself on the way to the airplane seat. I use the Metrolink and subway system to get to LAX from a southern California suburb. I print my boarding pass from home. Upon arrival to the airport at the bag drop off is where you pay to check in your bags and […]

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Last year I took Royal Jordanian from Bangkok to Amman and back with a group of my friends. Now, I’ve taken a lot of flights that had issues, but this may genuinely have been the worst one I’ve ever taken. I was on a connecting flight from Singapore and had a 6 hour layover. Not […]

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The flight itself was actually fine – it was getting on it that was really annoying. About 3 or 4 years ago my husband and I had a weekend trip to Vegas planned with a direct flight on American Airlines from DFW to Vegas around 10:30am on a Friday. On Thursday afternoon, the day before […]

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About 10 years ago I was flying from Boston to Atlanta to return to school from my parent’s home. Due to logistical issues, my father had to drop me off at the airport about 5 hours before my flight. So, I checked my bag and went out for a long walk – Boston is an […]

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This goes back to when I was in college, back when US airlines were flying 747s domestically, Nixon was President, and the planes that are now flying for NW were only 10 years old. As a kid, I never knew what flying with a reservation was. I was an airline brat. It allowed me to […]

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My husband and I were moving overseas with our 2 children and 2 cats. We arrived at the airport 2 hours prior to the flight (our domestic leg) and waited in line to check in. There were only about 10 people in front of us. My husband was waiting off to the side with our […]

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My family (wife and daughters ages 6 and 3) and I just returned to Minneapolis from our trip to Florida over winter break and just when I thought customer service for airlines could not be any worse, Southwest Airlines went and proved me wrong.  Everything I had ever heard about Southwest had been fairly positive, […]

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Without a doubt, I have had my share of bad, even unbelievably bad, experiences in the ugly skies. There was the time I helped push an airport van through snow in Austin, Texas (snow? yes, it happens) and when we got to the airport, with all the passengers seated and ready to go, we learned […]

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In February I decided to fly from St Louis to Ottawa (Canada), with a stop-over in Chicago on United. I was travelling with my 3 yr old daughter and 8 month old son. I do this trip a lot, but usually do the stopover in Toronto. I opted to fly thru ORD, which was more […]

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I had a direct flight on Delta out of JFK to go see my mother on her birthday. I got to the airport 1.5 hours prior to departure to ensure that I would be able to get my ticket and get on a plane with plenty of time to spare. I hate to rush. When […]

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