March 2018

So, last minute family trip – DCA to MSP on Delta. For those who don’t know, Washington National (DCA) isn’t exactly the largest airport, and that includes the runway.

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Travelling business class from Manila (MNL) to Narita (NRT) last Friday, a middle-aged man ambled onto the plane with a cane. His face looked very pained as he got into the seat next to me, which I put down to walking with a cane.

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Just another sad story on how poorly large companies treat customers. This time it is an airline – AER LINGUS.

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