January 2017

It was a cold winter Friday morning in 1995 when I left home for a very important trip. As a senior scientist I was in charge of running a $30,000 experiment I’d been planning for months. It was a textured hand towel on one of our fabric machines over the next three days. The machine […]

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I’m writing this in the hopes that people don’t get burned by British Airways like we got burned by them. I believe my experience with BA customer service reveals an airline which does not hold itself accountable when it screws up. If you have an option, do not fly British. Because of bad information given […]

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My 9-year-old daughter made some poor woman’s first flight a Flight from Hell.

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The following correspondence was forwarded to Flights From Hell and is posted below verbatim except as noted.

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