If you fly on United Airlines you may be treated to a little public service video they share before the safety video, pre-departure. It details how much they care about their customers, and has touching vignettes of UA staff going above and beyond for their customers. What a crock of sh*t. I’ll try to make my […]
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I fly about once a year so I am not a frequent flier, but I have experienced many of the same bad experiences. Seat reclining really should be limited.
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Since this is mostly a North American blog, here is an outside view on U.S. transfer regulations and American Airlines customer service. AA asked me for an evaluation – so they got it:
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I was flying United from ORD to LAX and upon boarding was pleasantly surprised to find that I was upgraded to First Class. My inner elitist crept up as I walked along the ramp, embracing for whatever reason the façade and aura that this is how I usually fly.
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I fly US Airways Munich-Philadelphia about three times a year. My last flight involved a flight attendant who greeted me, my husband and our 18-month old toddler with, “Oh no, a baby? You gotta be kidding me!”
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Dear Delta, We do understand the weather situation. However, our problems originated from technical faults of your airline. The cancellation of flight KL6104 due to technical faults was the catalyst for the myriad of problems that resulted, which included four preceding flights that were cancelled at the last minute with little or no explanation, leaving us […]
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After breaking my lower leg on a trip to San Diego, I was placed in a non-weight bearing cast and given crutches. I returned to Milwaukee 4 days later and had to transfer in Chicago. The little plane had lots of stairs to climb and I had to carry a legal sized carry-on bag and […]
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Airline Staff Lack Customer Service Skills
February 1, 2014
in Flying Hell Commentary
Since this is mostly a North American blog, here is an outside view on U.S. transfer regulations and American Airlines customer service. AA asked me for an evaluation – so they got it:
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