Comments on: Luggage Lost On A Nonstop Flight

By: Laura

Laura — Thu, 31 Dec 2009 10:52:04 +0000

I think the 2am baggage drop would have been great if you were the one who it belonged to – but since you were the one who was already annoyed by the behaviour of your BIL .. the added annoyance of being woken up at 2am by someone at the door on his behalf probably pissed you off more than it should of lol I know I'd be in a shitty mood!

By: BlueMole

BlueMole — Tue, 22 Dec 2009 23:17:40 +0000

You need to specially request a required signature when ordering the shipping. A friend who works at UPS said the policy is to “ring the bell and run” unless a signature is specified. Saves them time and $$$, plus the driver has less exposure to pets (and owners) with bad behavior.

By: Josh

Josh — Tue, 22 Dec 2009 14:40:48 +0000

I read it as sarcastic. I HATE when delivery people just leave stuff at your front door. I order my wife a nice mother’s ring for christmas this year. The UPS guy just left it at the front door. The ring was almost $600. I was very angry. My neighborhood isn’t bad, but I would never just leave stuff on my front porch.

By: Sarcasm

Sarcasm — Mon, 21 Dec 2009 00:03:03 +0000

Does Everyone else read the Wonderful Customer Service line at the end sarcastic…While I do agree that they should have maybe waited for the answer, hand delivered at 2 am is pretty good customer service no, at 2 in the morning you would have to assume that it was done a.s.a.p.

By: Gigget

Gigget — Sun, 20 Dec 2009 13:02:06 +0000

It wasn’t lost, either it was left off in Vegas or fell off the baggage cart in Phoenix. Mistakes do happen. I do have to agree that it was wonderful customer service to get your BIL’s bag to him ASAP.